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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Wednesday, January 29, 2014

Carphone Warehouse to run Samsung-branded mobile phone shops across Europe

Samsung Electronics says it’s signed a ‘preferred partner’ agreement that’ll see Carphone Warehouse operating over 60 Samsung stand-alone stores across Europe. It follows the opening of three Carphone Warehouse-run Samsung stores in Spain last year.

The new stores are launching in the UK, Ireland, Germany, Spain, Portugal, Sweden and the Netherlands during the next three months. They’ll sell a range of Samsung mobiles, tablets, laptops and wearable devices.

Staff are expected to use Samsung-branded tablets during the sales process.

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As a result of this new agreement, Carphone Warehouse will operate the majority of dedicated Samsung stores. It’s currently responsible for around two thousand shops across Europe, most of which use either Carphone Warehouse or Phone House branding.

Andrew Harrison, Chief Executive Officer of Carphone Warehouse, said “We are delighted to have been chosen as Samsung’s preferred European partner for their store roll-out.  Our Connected World Services business will combine Carphone Warehouse's retailing expertise and systems with one of the world's biggest brands and will help us make even more lives better through connected technology.”

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Recent Podcasts

From the archive: some of our favourite mobile industry interviews from 2007, 2008 and 2009

Podcast - 5th June 2013

We're celebrating the seventh anniversary of The Fonecast this month with a handful of our favourite interviews from the early years.

You'll hear Ben Whitaker from Masabi, Truphone co-founder James Tagg, former Olympic athlete Steve Backley OBE and online banking pioneer Steve Townend.

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The latest mobile industry news: from the delayed 'Facebook phone' to life-saving QR codes

Podcast - 29th May 2013

This week's podcast begins with a report about a delay - or perhaps even cancellation - for the UK launch of HTC's Facebook phone, the HTC First.

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New devices from BlackBerry, HP and Jolla... plus a new purchase for Yahoo

Podcast - 22nd May 2013

We start this week's podcast by talking about Yahoo and Tumblr before moving on to discuss Google's recent developer conference.

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Good news from Nokia, unwelcome headlines for EE and a profitable year at Sony

Podcast - 15th May 2013

Three new smartphones launched at three separate events. Yes, Nokia has definitely been busy in the past few days.

As well as talking about Finland's finest phones, we also discuss recent claims made about EE, annual results from Sony, smart metering, 5G technology, virus protection, Vodafone and the worldwide growth of mobile phones.

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From airports to airtime... and from mobile ads to mobile apps

Podcast - 8th May 2013

We start today's programme with the promise of a faster roll-out for the UK's mobile broadband services.

Next on the agenda is tablet sales... followed by mobile security, mobile boarding passes, quarterly results, acquisitions, advertising and management succession.

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