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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Thursday, March 10, 2011

Microsoft deal may not work out, admits Nokia

Mark Bridge writes:

In recent weeks there’s been a lot of talk about the partnership between Nokia and Microsoft. But taking a look at today’s Form 20-F - the annual report that Nokia is filing with the US Securities and Exchange Commission - provides a valuable reminder that nothing’s set in stone.

“Our proposed partnership with Microsoft may not succeed in creating a competitive smartphone platform for high quality differentiated winning smartphones or in creating new sources of revenue for us”, it warns in bold print.

Risk factors include “definitive agreements with Microsoft for the proposed partnership may not be entered into in a timely manner, or at all, or on terms beneficial to us” along with fears about the “largely unproven” nature of the Windows Phone platform and damage to Nokia’s brand identity.

There are plenty of other risks noted, from employee loyalty to Microsoft’s management of consumer data.

Of course, these cautionary notes are legal requirements to prevent shareholders from taking action if anything doesn’t work out as expected… but they’re also a useful reminder that the fine print of the deal hasn’t been agreed yet.

[Form 20-F 2010 (pdf)]

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3/11/2011 5:00 PM

Reuters has pointed out that Nokia CEO Stephen Elop will pick up around £5 million to cover his move from Microsoft. The details are all in form 20-F; the figure includes compensation for lost income, reimbursement for fees paid to Microsoft and legal expenses.

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Recent Podcasts

Podcast - 5th August 2011

Mobile phone cases are often seen as unsophisticated and low-tech... but that's not always the case. In this podcast, Rhona Cashman from OtterBox explains why there can be much more to a mobile phone case than meets the eye.
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Podcast - 3rd August 2011

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Podcast - 27th July 2011

This week we start with contrasting quarterly results from Apple and Nokia before talking about Google Labs, a new London taxi app, gesture recognition technology, mobile payments and some customer service research.

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Podcast - 22nd July 2011

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