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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Thursday, February 24, 2011

Mobile phone usability and design: we talk to MobiWire and Doro at Mobile World Congress

Mark Bridge writes:

The mobile user interface seems to fall in and out of fashion. Nokia and Apple have both transformed the mobile UI in previous years… but still the challenge of creating the ‘perfect’ user interface design remains.

This focus on mobile usability is the main topic of today’s special podcast, which includes Chris Millington of Doro UK and Jérôme Nadel from MobiWire.

MobiWire, better known as mobile manufacturer Sagem Wireless until earlier this month, has a new direction as well as a new name. Jerome Nadel, who’s Executive Vice President of User Experience and Marketing at the company, discusses the company’s departure from mobile manufacturing and its move into ‘connected consumer electronics’. He goes on to explain how usability encourages usage (and therefore generates revenue) before describing MobiWire’s new ‘Surface’ Android user experience.

“The brilliance of Apple with ‘There’s an app for that’ is becoming passé because you don’t need to have all of these monolithic apps that you go to; the service that they provide should come to you”, he says.

In my conversation with Chris Millington, MD for Doro UK and Ireland, we talk about the features that make mobile phones better-suited to older customers.

“It’s not really about old people, it’s about providing solutions that they require as they age”, he says. “Design is something very important to this user group; they don’t want to be seen as special. They appreciate nice design.”

You can listen to the podcast by using the built-in audio player or by clicking here.

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Recent Podcasts

Podcast - 17th February 2011

We're in Barcelona for the GSMA Mobile World Congress 2011. Here's our report at the beginning of the final day, with James talking about the MeeGo and webOS platforms... and Mark reporting on new products from ViewSonic and Motorola Mobility.

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Podcast - 16th February 2011

We're in Barcelona for the GSMA Mobile World Congress 2011. Here's our report at the beginning of day three, talking about personal privacy in the mobile age. Contributions come from Qualcomm, Eric Schmidt of Google and the Mobile Marketing Association.

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Podcast - 15th February 2011

We're in Barcelona for the GSMA Mobile World Congress 2011. Here's our report at the beginning of day two, covering everything from LG's 3D mobile phone and MACH's innovative roaming billing to Steve Ballmer's keynote speech.

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Podcast - 14th February 2011

We're in Barcelona for the GSMA Mobile World Congress 2011. It starts today - but Sony Ericsson, Samsung and Nokia all held press events on the previous evening. We cover the big announcements and also pay a visit to the ShowStoppers showcase.

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Podcast - 9th February 2011

This week's podcast sets the scene for Mobile World Congress, with mobile payments, mobile applications, the PlayStation Phone and Nokia's future all up for discussion. There's also an interview with Dr Windsor Holden of Juniper Research about the trends and products to watch for when the industry heads to Barcelona.

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