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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Wednesday, January 29, 2014

Carphone Warehouse to run Samsung-branded mobile phone shops across Europe

Samsung Electronics says it’s signed a ‘preferred partner’ agreement that’ll see Carphone Warehouse operating over 60 Samsung stand-alone stores across Europe. It follows the opening of three Carphone Warehouse-run Samsung stores in Spain last year.

The new stores are launching in the UK, Ireland, Germany, Spain, Portugal, Sweden and the Netherlands during the next three months. They’ll sell a range of Samsung mobiles, tablets, laptops and wearable devices.

Staff are expected to use Samsung-branded tablets during the sales process.

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As a result of this new agreement, Carphone Warehouse will operate the majority of dedicated Samsung stores. It’s currently responsible for around two thousand shops across Europe, most of which use either Carphone Warehouse or Phone House branding.

Andrew Harrison, Chief Executive Officer of Carphone Warehouse, said “We are delighted to have been chosen as Samsung’s preferred European partner for their store roll-out.  Our Connected World Services business will combine Carphone Warehouse's retailing expertise and systems with one of the world's biggest brands and will help us make even more lives better through connected technology.”

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Recent Podcasts

Big announcements from Apple, Samsung, Microsoft and LG

Podcast - 4th June 2014

Iain, James and Mark begin this week's podcast with Apple's recent iOS 8 revelation and its plan to acquire Beats Electronics.

They then move on to discuss Samsung's Tizen-powered smartphone, a new flagship device from LG and the latest Microsoft Surface tablet - as well as a network takeover in Ireland, BlackBerry’s M2M moves and UK price changes for Vodafone.

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Takeovers, tablets, taxes and testing... all from the perspective of the mobile industry

Podcast - 21st May 2014

This week's podcast begins with news about the creation of Dixons Carphone plc. We then move on to talk about patent-related legal action, customised Braille phones and the health concerns of children using smartphones.

There's also time to discuss tablet shipments, potential protests and foreign network sales.

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Cloud computing and Mobile: questions and answers from Mobile Monday London May 2014

Podcast - 16th May 2014

This podcast contains the audience question-and-answer session from 'Cloud Computing and Mobile'; a Mobile Monday London event held on 12th May 2014.

The discussion was chaired by Camille Mendler, Principal Analyst at Informa, with a panel that comprised Rob Easton of Google, Dr Janko Mrsic-Flogel from Private Planet, Caroline Van Den Bergh of Golden Gekko and Jonathan Raper from TransportAPI.com.

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Cloud computing and Mobile: Mobile Monday London May 2014 panel discussion

Podcast - 16th May 2014

Cloud Computing and Mobile was the title of the Mobile Monday London event on 12th May 2014.

The session was chaired by Camille Mendler, Principal Analyst at Informa, who was joined by a panel that comprised Rob Easton of Google, Dr Janko Mrsic-Flogel from Private Planet, Caroline Van Den Bergh of Golden Gekko and Jonathan Raper from TransportAPI.com.

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Huawei upgrades its flagship, Vodafone fixes its prices and Carphone Warehouse prepares an announcement

Podcast - 14th May 2014

This week's podcast begins with a new keenly-priced flagship smartphone from Huawei. We then move on to talk about a UK price promise from Vodafone, mobile payments, feature phone upgrades, WiFi hotspots and the benefits of a Carphone/Dixons merger.

Iain Graham, James Rosewell and Mark Bridge condense all the biggest mobile industry news headlines from the past 7 days into a free 30-minute podcast.

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