Latest Podcast



Featured Articles

Sunday, March 30, 2014

Ofcom reveals the UK mobile networks with the most complaints

UK communications regulator Ofcom has published information about the volume of complaints it received between October and December 2013.

It’s the organisation’s twelfth quarterly report and reveals that the number of complaints had fallen quarter-on-quarter across landline telephone, broadband, ‘pay monthly’ mobile and pay TV services.

During the final quarter of 2013, Ofcom received the most complaints about ‘pay monthly’ mobile phone services from Orange customers (0.12 complaints per thousand customers). Many of these were driven by billing and complaints handling issues.

EE stablemate T-Mobile was in second place with 0.11 complaints per 1,000 customers. Virgin Mobile was in third place.

In the previous quarter, T-Mobile had generated the highest volume of ‘pay monthly’ mobile complaints, followed by Orange and Virgin Mobile.

At the other end of the scale, O2 remained as the network provider generating the fewest complaints (0.029 per 1,000 customers). Next was Three, with complaints (0.033 per 1,000 customers) at their lowest level since Ofcom began publishing complaint data.

‘Pay as you go’ complaints weren’t revealed due to their relatively low levels (less than 30 per month about any mobile network provider).

Image

[Ofcom Telecoms and Pay TV Complaints Q4 2013]

Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Opinion Articles

How AI technology is transforming the smartphone experience

How AI technology is transforming the smartphone experience

From improved performance to personalized recommendations, AI is enhancing the functionality and usability of smartphones for users

By incorporating advanced algorithms and machine learning capabilities, AI can help to optimize a smartphone's performance, providing users with a faster, more efficient and user-friendly experience.
Author: The Fonecast
0 Comments
Article rating: No rating
Whatever happened to all my tech?

Whatever happened to all my tech?

Mark Bridge revisits his mobile technology reviews

Mark Bridge writes:

I've been taking a look back at the devices I've written about during the past few years. Some are still faithful companions, others... well, let's just say my faith was misplaced.
Author: The Fonecast
0 Comments
Article rating: No rating

Predictions for 2016: Network Function Virtualisation, 4G throttling and video calling

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Author: The Fonecast
0 Comments
Article rating: No rating
Kapture review: the audio-recording wristband

Kapture review: the audio-recording wristband

A 'recording watch' that links to your smartphone

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

Author: The Fonecast
4 Comments
Article rating: 4.0
Making mobile websites work better

Making mobile websites work better

Device detection and responsive design explained

Mark Bridge writes:

James Rosewell shows me a colourful roll of paper that's the width of an iPhone but well over three metres long. When I look closer, I can see it's a printed copy of the Wall Street Journal's mobile website. That's a lot of scrolling to do... and a pretty unfriendly user experience for anyone reading the news online. Why does it work so badly?

Author: The Fonecast
1 Comments
Article rating: 4.0
RSS
12345678910Last

Recent Podcasts

Podcast - 24th June 2009

We're talking about plenty of new products and services in this week's podcast, including the iPhone 3GS, augmented reality browsers and stealth headsets. Meanwhile, Faisal Sheikh from Fone Doctors tells us that consumers are now looking at operating systems, not brand names, when they choose a new phone.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 17th June 2009

This week the team takes a look at mobile web browser security... and explains why your bank's recommended browser isn't as safe as you might expect. Plus, as usual, there's an in-depth look at the week's industry headlines.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 10th June 2009

Iain, Mark and James look at the new iPhone and talk to Ethelbert Williams about the Nokia Point & Find service. Plus there's room for the rest of the week's mobile industry headlines.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 5th June 2009

In this special extended interview, Suneet Singh Tuli talks to Iain Graham about the PocketSurfer device. They discuss form factors, flat-rate charging for data, roaming charges, convergence, consumer acceptance - and the forthcoming PocketSurfer3.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 3rd June 2009

This week's edition of The Fonecast seems to be disproportionately full of good news... not that we're complaining. There's also an interview with Suneet S Tuli, who's CEO of the company behind the PocketSurfer2 mobile internet device.

Author: The Fonecast
0 Comments
Article rating: No rating
RSS
First7677787981838485Last

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«November 2024»
MonTueWedThuFriSatSun
28293031123
45678910
11121314151617
18192021222324
2526272829301
2345678

Archive

Terms Of Use | Privacy Statement