Latest Podcast



Featured Articles

Sunday, September 29, 2013

Ofcom data reveals O2 UK to be the mobile network with the least complaints again

Highest proportion of complaints from T-Mobile

Ofcom’s quarterly report of complaints against major UK telecoms and pay TV providers shows an overall drop between April and June 2013, mainly due to a fall in the number of landline and broadband complaints. It’s the regulator’s tenth quarterly report.

T-Mobile generated the most complaints of all major ‘pay monthly’ mobile service providers, with an average of 0.17 complaints per 1,000 customers. It had also been in the same position for the previous quarter, although complaint numbers have fallen. Its EE stablemate Orange remained the next most complained about network (0.13 per 1,000 customers) followed by Three (0.09 per 1,000 customers). All were above the industry average.

Complaints about Vodafone and Virgin Mobile were lower than the industry average, although O2 retained its position as the network service provider generating the lowest proportion of complaints (0.03 per 1,000 customers).

As with previous months, ‘pay as you go’ complaint numbers were too low to provide useful data. Ofcom didn’t receive more than 30 complaints per month about any pay as you go network.

TalkTalk generated the most complaints about landline telephone service, despite its figures falling to their lowest level since Ofcom first began publishing complaint data. The EE group (including Orange) had the highest proportion of fixed-line broadband complaints, while BT Vision had the highest proportion of ‘pay TV’ complaints.

Claudio Pollack, Director of Ofcom’s Consumer Group, said “It’s encouraging to see the biggest reduction in complaints for a year and we hope these figures will incentivise providers to further improve their performance. We’re committed to giving consumers valuable information to help them choose a provider that best suits their needs. Consumer complaints also help us to identify where enforcement action is needed and ensure that providers comply with our rules.”

[Ofcom report]

Pay Monthly mobile complaints per 1,000 customers, April 2011 to June 2013 [Ofcom]

Pay Monthly mobile complaints per 1,000 customers, April 2011 to June 2013 [Ofcom]

Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Opinion Articles

How AI technology is transforming the smartphone experience

How AI technology is transforming the smartphone experience

From improved performance to personalized recommendations, AI is enhancing the functionality and usability of smartphones for users

By incorporating advanced algorithms and machine learning capabilities, AI can help to optimize a smartphone's performance, providing users with a faster, more efficient and user-friendly experience.
Author: The Fonecast
0 Comments
Article rating: No rating
Whatever happened to all my tech?

Whatever happened to all my tech?

Mark Bridge revisits his mobile technology reviews

Mark Bridge writes:

I've been taking a look back at the devices I've written about during the past few years. Some are still faithful companions, others... well, let's just say my faith was misplaced.
Author: The Fonecast
0 Comments
Article rating: No rating

Predictions for 2016: Network Function Virtualisation, 4G throttling and video calling

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Author: The Fonecast
0 Comments
Article rating: No rating
Kapture review: the audio-recording wristband

Kapture review: the audio-recording wristband

A 'recording watch' that links to your smartphone

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

Author: The Fonecast
4 Comments
Article rating: 4.0
Making mobile websites work better

Making mobile websites work better

Device detection and responsive design explained

Mark Bridge writes:

James Rosewell shows me a colourful roll of paper that's the width of an iPhone but well over three metres long. When I look closer, I can see it's a printed copy of the Wall Street Journal's mobile website. That's a lot of scrolling to do... and a pretty unfriendly user experience for anyone reading the news online. Why does it work so badly?

Author: The Fonecast
1 Comments
Article rating: 4.0
RSS
12345678910Last

Recent Podcasts

Podcast - 20th February 2008

We're looking at the latest mobile industry news and talking to Chris Caudle from the Independent Mobile Phone Dealers Association about his organisation's plans to resolve cashback problems. There's also a quick review of the new Samsung G810 multimedia phone.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 13th February 2008

This week's edition of 'The Fonecast' visits the Mobile World Congress in Barcelona with a special report from Mobile News online editor Mark Sennett. Iain Graham and Mark Bridge take their usual look at the latest mobile industry headlines - and there's a review of the forthcoming LG KF600 dual-screen phone.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 6th February 2008

This week's edition of 'The Fonecast' looks at all the latest mobile industry headlines, with a special focus on the proposed Microsoft & Yahoo! merger. We talk to Faisal Sheikh about faulty phones and also review the new Garmin nuvifone.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 30th January 2008

This week's edition of 'The Fonecast' investigates the recent boom in mobile broadband and USB modem sales by talking to the Commercial Product Manager for Hugh Symons Telecom. There's also a review of the Motorola MOTO U9 and the usual look at mobile industry headlines from the past 7 days.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 23rd January 2008

This week the team look at the Nokia N82, talk to Adrian Foot of "The Phone Shop" about 3's connection policy, take a deeper look at unlocking and firmware upgrades, plus bring you the latest news and rumours.

Author: The Fonecast
0 Comments
Article rating: No rating
RSS
First9091929395979899Last

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«June 2024»
MonTueWedThuFriSatSun
272829303112
3456789
10111213141516
17181920212223
24252627282930
1234567

Archive

Terms Of Use | Privacy Statement