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Wednesday, December 12, 2012

O2 and the iPhone 5: when is a a pre-order not a pre-order?

Mark Bridge writes:

I’ve made a career out of choosing and using the best words… and using mobile phones. Such is the life of a technology writer.

However, I’m not obsessive about language. Lynne Truss has a point - yet her style isn’t my style.

But that’s not really relevant. You’re not here for my musings about greengrocers’ apostrophes. TheFonecast.com is all about the mobile industry.

Last week I pointed out that picking the best bits from other people’s tech reviews didn’t look good when the full version was pretty uncomplimentary. It’s often unwise to use words that don’t mean what people think they mean. Being economical with the truth can give the impression of being deliberately deceptive.

And today I’ve discovered another mobile network guilty of tripping itself up with words.

The Advertising Standards Authority has just upheld a complaint made about O2 UK’s website. A set of FAQ about iPhone 5 availability said “If we get your pre-order before 4pm the day before launch, we’ll get it to you on launch day.”

Unfortunately this didn’t happen for a number of people who’d pre-ordered an Apple iPhone 5. The problem wasn’t a delivery failure. That, to an extent, would be understandable. No, the problem was O2’s definition of a pre-order.

You see, if you ordered the iPhone 5 from O2 before the launch day, you might think this was a pre-order. That’s what regular English usage would suggest. O2 had a different definition. It had a pre-order - oops, no, a Pre-Order - and a Standard Order. If you had a Pre-Order then, well, you had a pre-order. If you had a Standard Order, it meant O2 had exhausted its allocated stock and might take up to three weeks to deliver the phone. Customers with a standard order - sorry, done it again - a Standard Order would have been told they had longer to wait.

The ASA wasn’t happy with that. It said the online FAQ answer gave a misleading impression regardless of what customers were told when they ordered, leading it to conclude the claim was misleading.

In its defence, O2 said the FAQ was only online for nine days and admitted that “in hindsight it appeared that some people making Standard Orders while the FAQ was online may have been confused by it”.

It seems O2 meant well - but its choice of words has left it in the ASA’s hall of shame.

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Opinion Articles

How long can Apple remain torn between two lovers?

Mark Bridge writes:

“Torn between two lovers, feeling like a fool, loving both of you is breaking all the rules”.

Mary McGregor sang those words in 1976 – and Apple would do well to bear them in mind today. Why?  Well, Rick Astley is to blame for it all.

Oh, alright, Rick’s not personally involved. It’s worm-writer ikee, along with the people who’ve followed him in creating security threats for the Apple iPhone. But why am I invoking the lyrics of Mary McGregor?  It’s because Apple has two loves... and it may be struggling to choose between them.

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Everyone’s selling Android phones… but who’s selling Android?

Mark Bridge writes:

Samsung. Huawei. Acer. HTC. Motorola. LG. Toshiba. Sony Ericsson. INQ. Dell. They’re all after a slice of the Android cake. (The Android cake is an éclair at the moment. Not particularly good for slicing. But I digress).

And my, what advertisements we’ve seen. Most recently Motorola has been knocking the iPhone while HTC has been playing with marker pens.

But those ad campaigns are mainly about manufacturers and phones. As you’d expect, really. Not about Android.

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1 paisa for 1 second

James Rosewell writes:

One paisa is equivalent to 1/100 of an Indian rupee. In American dollars, a paisa is worth 0.00022 cents. For the British reading this, that’s 0.00013 pence.

Why is this important?

A company in India called MTS have launched a pay as you go SIM card that allows you to make on-network calls for ½ paisa per second...

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Two mobile operating systems to rule them all

Mark Bridge writes:

Cain and Abel. Price and Andre. Judge Dredd and Rico. History is full of pairings that didn’t work out. Two forces that started off together but ended up trying to destroy each other. And so it could be with mobile phone operating systems.

This week it’s been reported that Nokia will be dropping Symbian from its N-series devices by 2012, favouring Maemo instead.

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Who ya gonna call when the phones go dead?

Mark Bridge writes:

This week there’s a government exercise taking place in London. A number of civil servants and private sector employees are simulating the failure of the UK’s fixed-line telephone network. Called “White Noise”, it imagines a scenario where telephone exchanges are destroyed by a giant subterranean monster that pulls really hard on all those underground cables.

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We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

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A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

Podcast - 30th January 2015

We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

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