Latest Podcast



Featured Articles

Tuesday, December 18, 2012

Ofcom publishes its latest UK mobile phone complaints research

Most complaints received about T-Mobile, least complaints about O2

Ofcom has published its latest complaints data, revealing the major telecoms and pay TV providers that it receives the most complaints about. This report only includes complaints that have been made directly to Ofcom, so it differs from the recent customer service survey that contacted consumers and asked for their feedback.

The quarterly report, which covers July to September 2012, is the regulator’s seventh such publication. As with the previous report, complaints about mobile phone services are now being classified as ‘pay monthly’ and ‘pay as you go’ (pre-pay) customers - and the number of ‘pay as you go’ complaints is currently too low to be statistically valid.

Ofcom received the most ‘pay monthly’ mobile phone complaints from T-Mobile customers during the period - 0.17 complaints per 1,000 customers - while O2 was the least complained about mobile provider with 0.05 complaints per 1,000 customers. Overall, T-Mobile, Three UK, Orange and Vodafone all generated an above-average level of complaints.

TalkTalk generated the most landline complaints during the quarter, the most fixed-line broadband complaints came from Orange customers and Ofcom received the most pay TV complaints about BT Vision.

[Report]

Pay monthly mobile phone complaints per 1,000 customers

Pay monthly mobile phone complaints per 1,000 customers

Print
Author: The Fonecast
2 Comments
Rate this article:
No rating

Categories: Networks and operators, NewsNumber of views: 17461

Tags: o2 uk t-mobile ofcom customer service

2 comments on article "Ofcom publishes its latest UK mobile phone complaints research"

0
0
Avatar image

business phone providers

2/13/2013 12:23 PM

This post was very nicely written and it also contains many useful facts i enjoyed your way of writing this post thanks you have made it very easy for me to understand.


0
0
Avatar image

rayan

4/13/2013 7:03 PM

Have a complaint? Don't know how to complain or where to complain?

No worry, I'd love to suggest you one of the best way to get resolve your issues with the company. You should use iRateiSlate and file your complaint online. Its very easy and beneficial. I'm sure it helps you a lot.

Good luck!!

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Opinion Articles

And our survey said...

Mark Bridge writes:

The coolest person in the country admires the French president's wife and lives in East London. Oh, and they use a BlackBerry by day but an iPhone by night. That's what recent surveys say. Nonsense, isn’t it?

Author: The Fonecast
0 Comments
Article rating: No rating

The mobile phone tries to grow up

Mark Bridge writes:

The end of civilisation. The dawn of the future. Mobile phones are somewhere in the middle. Once seen as novelties for people with too much money, the mobile phone is now ubiquitous. And with that ubiquity comes an acceptance that they’re just tools. Doesn't it?

Which is why I was surprised to see a news article from Voice, a trade union that wants mobile phones banned from nurseries because of concern about inappropriate photographs.

Author: The Fonecast
0 Comments
Article rating: No rating

Sounding good to me

Mark Bridge writes:

"Sounding good to me". So sang Charlie Dore, back in the day when radio stations started to realise that quality was as important as quantity. "AM, FM, I feel so ecstatic", opined Cliff Richard, although I’m betting he’d have preferred the lack of hiss and crackle on FM stations.

Yet no-one’s really thought much about the quality of a phone call. Until now.

Author: The Fonecast
1 Comments
Article rating: No rating

The landline phone may be fading... but its number still remains

Mark Bridge writes:

In last weekend’s Sunday Times, Ali Hussain asked "Is this the end for the landline phone?"

He pointed out that the average mobile bill almost halved between 2003 and 2008, while landline bills fell by less than a fifth – which has meant the average mobile bill is now lower than the average landline bill. He went on to list fibre-optic broadband, mobile broadband, mobile calls, VoIP calls and satellite phones as alternatives to using fixed-line phones.

Author: The Fonecast
0 Comments
Article rating: No rating

Mixed verdict on mobile phones as cancer cause

Art Chimes of voanews.com writes:

Nearly two-thirds of the people on Earth now use mobile telephones, according to a study by the International Telecommunications Union. But how safe are those phones? Scientists still aren't sure, but some evidence is starting to suggest there may be danger along with the convenience.

Author: The Fonecast
0 Comments
Article rating: No rating
RSS
First107108109110111113115116

Recent Podcasts

Reviewing our 2015 mobile industry predictions... and looking forward to 2016

Podcast - 15th January 2016

Iain Graham, James Rosewell and Mark Bridge return to review their mobile industry predictions from last year. Which mergers, partnerships and developments did they forecast correctly... and which didn’t work out as planned?

Later in the programme, the team anticipates some of the topics that will be hitting the headlines during 2016.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast from Mobile World Congress 2015

Podcast - 6th March 2015

Mark Bridge learns about the mobile technology trends at Mobile World Congress 2015 by chatting to James Rosewell of 51Degrees, Dr Kevin Curran from the IEEE and Chris Millington of Doro.

They talk about wearable devices, wireless charging, mobile operating systems and much more... including some of their favourite products from the exhibition.

Author: The Fonecast
0 Comments
Article rating: No rating

Looking back at February: from security scares to multiple MVNOs

Podcast - 27th February 2015

We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

We also talk about the planned BT and EE merger, the creation of two new UK virtual networks, some acquisitions in the mobile payment arena and a new Ubuntu smartphone.

Author: The Fonecast
0 Comments
Article rating: No rating

Interview with Chris Millington of Doro about mobile retailing, wearables and technology for older consumers

Podcast - 24th February 2015

In today's programme Mark Bridge talks to Chris Millington, who's Managing Director for Doro UK and Ireland.

They discuss the state of mobile retailing in the UK, the future of wearable devices and - as you might expect - smartphones for seniors.

Author: The Fonecast
0 Comments
Article rating: No rating

A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

Podcast - 30th January 2015

We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

Author: The Fonecast
0 Comments
Article rating: No rating
RSS
12345678910Last

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«November 2024»
MonTueWedThuFriSatSun
28293031123
45678910
11121314151617
18192021222324
2526272829301
2345678

Archive

Terms Of Use | Privacy Statement