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Wednesday, December 18, 2013

Mobile payment provider iZettle partners with Eurostar for on-train upgrades

iZettle, which offers a service that can turn smartphones and tablets into credit card terminals, has partnered with Eurostar. The high-speed train service is now using iZettle devices to accept payments from passengers who want to upgrade after they’ve started their journey.

By combining a mobile app with a ‘Chip & PIN’ reader that connects via Bluetooth, iZettle helps a wide range of customers take payments from Visa, MasterCard and American Express cards.

James Blackwood, General Manager for Eurostar On-Board Services, said “At Eurostar we believe that our passengers’ journeys should be seamless, from the start of the booking process right through to arrival at their destination. iZettle gives us the flexibility to offer hassle-free upgrades to passengers once on-board. Using iZettle’s Chip & PIN reader we can process upgrade sales more quickly, reducing the number of sales lost using slower, more traditional methods of payment collection. This has helped streamline our on-board upgrade process making the task less complicated for our on-board teams whilst at the same time increasing customer satisfaction.”

Eurostar processed over £300,000 worth of upgrade sales through on-board transactions last year.

We spoke to iZettle CEO Jacob de Geer at Mobile World Congress last year, just before the company launched its service in the UK. You can listen to the interview (which starts after around 12 minutes) via the built-in audio player below or by downloading the MP3 file.

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Opinion Articles

SpinVox visit offers a few clues about the technology

Mark Bridge writes:

So, dear reader, let’s start at the beginning. Once upon a time, a mere five years ago, there was SpinVox. A company created with help from entrepreneur Christina Domecq – whose surname offers a clue to her family’s background – and Daniel Doulton, the man behind the Psion series 5. (Sherry and portable computers; two of my favourite products. But I digress).

The company’s promise was simple: to turn voicemail messages into SMS text messages.

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That just about covers it

Mark Bridge writes:

In my last article I looked forward to a world of cyborgs… but feared that decent battery life could stifle my dreams. And this week I’m on a similar theme, despairing that the UK’s mobile coverage problems probably won’t be solved before the Silver Jubilee of Vodafone and Cellnet’s networks.

To illustrate my worries, let me tell you a story.

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What price for a hands-free conversation?

Iain Graham writes:

When you get up tomorrow morning and get in the car, why don't you screw up three £20 notes and lob 'em out of the window?!  Oh, and whilst you are at it, take out your driving licence, and put three points in the penalties column!!

Why would you do that, I hear you ask?

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The Singularity is… errm… on its way, I think

Mark Bridge writes:

I’m an optimist. I’m not quite sure why I’m wired that way but I’m perfectly happy with it. Much as you’d expect, I suppose. And although I tend not to tap-dance in the gutter when it’s raining, I firmly believe that life is like a musical.

That’s probably why I’m such a fan of what’s become known as ‘the Singularity’; a point when technology and evolution are expected to combine. As computers become smarter, so they’ll be able to build smarter computers themselves – and before you know it they’ll be repairing people and improving the design. If all goes well I’ll look like a combination of Robocop and Jude Law.

“Fascinating”, I hear you say. “Bring on the medical nanobots. But what’s all this got to do with mobile phones?”

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Web Browser vs. Application Stores

James Rosewell writes:

Anyone involved in the mobile industry will have hardly failed to notice the hype surrounding mobile application stores led by Apple. Application stores provide a really simple way for consumers to install applications on their mobile phones. They’re so simple I heard Iain Graham had used one the other week!

However they don’t solve the fundamental problem of handset compatibility.

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