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Thursday, December 2, 2010

UK leads the world in many aspects of mobile usage, says Ofcom

Research from telecom regulator Ofcom says UK consumers are some of the world’s earliest adopters of new communications technologies.

Ofcom’s fifth International Communications Market report compares services in the UK with 16 other countries: France, Germany, Italy, USA, Canada, Japan, Australia, Poland, Spain, Netherlands, Sweden, Ireland, Brazil, Russia, India and China.

Although Italy has the highest mobile take-up overall, with 95% of the population owning a mobile phone, the UK isn’t far behind with 91% penetration. Italy also has the highest smartphone take-up – 26% – compared with 18% in the UK. However, the UK saw the highest growth in smartphone take-up in the past year with a 70% rise in subscriber numbers between January 2009 and January 2010.

29% of internet users in the UK say they use their mobile to access the internet at home, second only to Japan at 43%. Overall, UK users favour laptops to access the internet at home: 69% of internet users.

Although downloading mobile apps doesn’t vary much across different countries, use of mobile mapping and direction services has grown fastest in the UK (an 86% increase since 2009). 9% of people in the UK now use these services, compared to 5% in France and Germany.

People in the UK also use their mobile phones for social networking more than those in other countries. (24% of UK consumers compared to 13% in Germany). The UK is also the second biggest text messaging nation in Europe after Ireland, with 140 messages per person per month (218 per person per month in Ireland).

However, it's not all good news. The report notes that mobile broadband speeds have increased among the countries surveyed, with maximum theoretical downloads speeds of 100Mbps now available in Sweden - yet consumers in the UK and France only have maximum theoretical download speeds of 7.2Mbps available due to the lack of HSPA+ and LTE services.

[Ofcom pdf document]

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Opinion Articles

Sponsor our coverage of Mobile World Congress 2014

Mark Bridge writes:

Would you like to be part of our Mobile World Congress coverage?

Mobile World Congress is Europe’s biggest mobile communications industry show. It runs from 24th - 27th February next year in Barcelona and is expected to welcome over 70,000 attendees and around 2,000 exhibitors.

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Ruthless logic is revolutionary: we talk smartphones and customers with Kazam

Interview with Chief Marketing Officer James Atkins

Mark Bridge writes:

Earlier this month, London-based smartphone company Kazam announced seven new Android handsets. That's pretty impressive... and is an even more noteworthy feat when you consider the company didn't even exist at the beginning of the year.

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Printed interactive Bluetooth-enabled books and posters are just around the corner

Mark Bridge writes:

Imagine books that could automatically link with your tablet as you touched the pages. Or posters that reacted to your fingertips and displayed the results on your smartphone. It seems this kind of Bluetooth-enabled interactivity is just around the corner, thanks to tiny low-power processors and a patented printing process that doesn’t require specialised equipment.

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Banking on good customer service?

How mobile technology is changing the banking sector

The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.

Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.

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Facebook is a mobile company – are you?

Ashley Gilmour writes:

A quick fact: nearly half of Facebook’s advertising revenue now stems from mobile ads.

That’s right – of the social network’s $1.8 billion (£1.1 billion) generated in the third quarter of 2013, 49% of it was made up of mobile advertising revenue. Last year, the channel represented only 14%.

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