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Saturday, July 16, 2011

Watch out Groupon, O2 is moving in

O2 Priority MomentsO2 UK is building on the success of its ‘Priority Tickets’ service by launching a new location-based offers scheme called Priority Moments. It’ll rival existing ‘voucher’ discount services such as Groupon and will be available to O2’s 22 million customers across the UK. The deals could save O2 customers over £100 per month.

Sally Cowdry, O2’s Marketing and Consumer Director, said “Only O2 can do this. No other companies in this space have the direct, loyal relationship with the customer. O2 is a trusted brand and through Priority Moments we have established long term partnerships with well loved and respected brands that people want to engage with regularly. You will consistently find offers and experiences from O2 and these companies over a long period of time. The key word here is priority. We designed the service to make life easier, cheaper and more enjoyable for our customers. This is not a tactical programme of one-off deals – it’s about building a long-term, nationwide service that benefits both our customers and our partners.”

During the launch period there will be over 40 individual offers from 30 participating brands, giving customers over 3500 participating high street outlets. Priority Moments at launch include half-price Odeon cinema tickets, an exclusive Harvey Nichols tote bag and a free glass of prosecco and dough sticks at Zizzi.

The scheme can be used by any O2 customer with a WAP-enabled device; a free Priority Moments application is also available for iPhone and Android customers.

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Opinion Articles

Sponsor our coverage of Mobile World Congress 2014

Mark Bridge writes:

Would you like to be part of our Mobile World Congress coverage?

Mobile World Congress is Europe’s biggest mobile communications industry show. It runs from 24th - 27th February next year in Barcelona and is expected to welcome over 70,000 attendees and around 2,000 exhibitors.

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Ruthless logic is revolutionary: we talk smartphones and customers with Kazam

Interview with Chief Marketing Officer James Atkins

Mark Bridge writes:

Earlier this month, London-based smartphone company Kazam announced seven new Android handsets. That's pretty impressive... and is an even more noteworthy feat when you consider the company didn't even exist at the beginning of the year.

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Printed interactive Bluetooth-enabled books and posters are just around the corner

Mark Bridge writes:

Imagine books that could automatically link with your tablet as you touched the pages. Or posters that reacted to your fingertips and displayed the results on your smartphone. It seems this kind of Bluetooth-enabled interactivity is just around the corner, thanks to tiny low-power processors and a patented printing process that doesn’t require specialised equipment.

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Banking on good customer service?

How mobile technology is changing the banking sector

The future of customer service is to bridge the gap between the smart consumer with the smartphone and the bank holding his or her financial assets. Even though mobile applications are becoming increasingly powerful customer touch points, many banks are failing to leverage them in order to engage with consumers.

Mandip Shergill, Account Executive at Genesys, looks at how banks can maintain and strengthen the customer relationship in the mobile channel.

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Ashley Gilmour writes:

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That’s right – of the social network’s $1.8 billion (£1.1 billion) generated in the third quarter of 2013, 49% of it was made up of mobile advertising revenue. Last year, the channel represented only 14%.

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