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Thursday, December 3, 2020

UK and Europe push for customer 'right to repair'

Top companies criticised for "dodging their environmental responsibilities"

The Environmental Audit Committee (EAC), one of the Parliamentary Select Committees in the UK House of Commons, has published a report on Electronic Waste and the Circular Economy. It says the UK is "lagging behind other nations in embedding a circular economy of use, reuse and recycle for small electronics".

Amazon and other major online retailers were criticised for not collecting or recycling electronics in the way 'bricks and mortar' businesses are obliged to. It's called on web-based marketplaces to collect and recycle products at no cost to the consumer.

In addition, the EAC says "Tech companies such as Apple have been found to glue and solder together internal components making any repair nearly impossible". It recommends that a 'right to repair' is enshrined in UK law, with VAT reduced for repair services.

The Rt Hon Philip Dunne MP, chair of the Environmental Audit Committee, said "For too long companies like Amazon and Apple have been dodging their environmental responsibilities for the products they sell. Too many devices sold and made by these companies have a limited, and sometimes decreasing, lifespan and end up in bins, eventually going to landfill or incineration. There is no chance of precious metals being retrieved, which could quickly become a huge problem as the rare and disappearing materials are crucial for renewable energy such as wind turbines, solar panels and electric car batteries. Repairing and recycling must become commonplace for electronics."

In a separate development, the European Parliament has voted to boost environmental sustainability by promoting reuse and repairs. It also wants consumers to have a 'right to repair', wants more support for the second-hand market and has reiterated its ongoing desire to see a universal charger system implemented by rechargeable devices. As well as promoting repair and recycling, it says consumers should be told the estimated lifespan of a product when they buy it.
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Opinion Articles

Last week at The Fonecast: 12th August 2013

Welcome to the not-so-silly season

Mark Bridge writes:

August is traditionally known as the ‘silly season’… but last week’s mobile industry news was all very serious. Apple started with a move designed to reassure customers about unsafe iPhone chargers by arranging a discounted exchange scheme – and it ended the week with a patent victory in the USA.

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Dual Core Smartphones only £7.70pm... whatever that means

Mark Bridge writes:

Don't sell the steak – sell the sizzle!  That's the mantra of many salespeople. It's all about emphasising the benefits of a product rather than its features. You don't tell people about the 13 megapixel camera when they ask about the new LG smartphone, you tell them it'll capture the first steps of their precious young nephew in pin-sharp accuracy. Or something like that.

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Mobile retailers waste over £21.6 million a year on unnecessarily sending mobile phones for repair

David Heled of Cellebrite writes:

Smartphones are now by far and away the communication, payment and information device of choice for consumers and enterprises. Sales are set to overtake those of traditional feature phones this year for the first time. However, the increasing complexity of the devices’ technology means that there’s a lot more that can go wrong, and make it harder for mobile retailers to identify potential problems – and it’s costing them millions per every year.

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Last week at The Fonecast: 29th July 2013

Surprises and statistics

Mark Bridge writes:

Google’s big announcement last week involved the company introducing Android v4.3 (as expected), launching a new Nexus 7 tablet (as expected) and also revealing a ‘Chromecast’ HDMI adaptor that’ll stream from most portable devices. That was more of a surprise.

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Top Ofcom tips when taking your smartphone or tablet abroad

Mark Bridge writes:

With the school term over and August just a few days away, UK telecom regulator Ofcom has published a new guide to help travellers avoid ‘bill shock’ after using their mobile phones, tablets and laptops abroad.

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