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Tuesday, December 7, 2010

Consumer Experience report shows how much the UK is relying on mobile phones

Ofcom has just published its fifth annual Consumer Experience Report, which reveals how the UK communications market has developed in recent years.

91% of the UK population now has a mobile phone, compared to 80% in 2006. Fixed-line installations have continued to decline, while the proportion of mobile-only homes has almost doubled from 8% in 2005 to 15% in 2010.

As mobile penetration has increased, so call charges have dropped. Ofcom’s figures say call charges from mobile phones have fallen over the last four years by almost 50%, from an average 15.1p per minute to 8.8p per minute.

The research also shows that 78% of business users now regularly work out of the office, with 58% using mobile phones to access email and the internet.

Complaints about telecoms services and providers fell by approximately 20% from 2007 to 2009 and remain stable this year. However, Ofcom says the process of moving to another mobile or fixed-line network is causing it concern. It notes that levels of switching mobile network have declined from 13% in 2006 to 8% this year, due in part to longer contract lengths.

[Ofcom document (pdf)]

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Opinion Articles

UK riots hit the mobile industry

Mark Bridge writes:

Having just returned from a week's holiday in a part of the country where mobile coverage was surprisingly sparse, it struck me how much mobile phones were linked to the recent English riots and looting.

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Mark Bridge writes:

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Author: The Fonecast
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Mark Bridge writes:

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Google claims 'hostile campaign' against Android by Microsoft and Apple

Mark Bridge writes:

David Drummond, Google's Senior Vice President and Chief Legal Officer, has just written a blog post that describes an 'anti-competitive strategy' against Android by companies including Apple, Microsoft and Oracle. Entitled "When patents attack Android", it points out that more than 550,000 Android devices are now activated every day... and says this has resulted in "a hostile, organized campaign against Android".

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I'm unconvinced about the new T-Mobile hybrid tariff

Mark Bridge writes:

I don't like marketing spin. You know, the kind of thing where the small print contradicts the headlines or where an embarrassing u-turn becomes a benefit. Given my chosen profession, I find it tends to stand out.

And so I turn my attention to T-Mobile's new 'You Fix' tariff. Sounds rather like T-Mobile's 2005 'U-Fix' tariff, but that may be coincidence. You pay a fixed monthly fee and - if you use all of your inclusive calls - you can add an additional allowance during the month by paying a bit more. Rather like buying a top-up on a prepay phone.

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