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Thursday, July 10, 2014

ASA says Three UK 'free 0800 calls' advertising wasn't clear enough

The UK’s Advertising Standards Authority has ruled that a TV advertisement for Three didn’t explain the network’s free calls policy clearly enough.

A voice on the TV ad said “At Three, we’ve made 0800 numbers free” and “All 0800 numbers are free on our 24 month plans”. However, an on-screen message added “All 0800 calls free on new Three plans.”

A total of eleven people challenged the claim “we’ve made 0800 numbers free” because this only applied to new customers or new 24-month contracts.

Hutchison 3G UK, which runs the Three network, said the text was displayed in a large font as the first on-screen message, making it unambiguous.

The ASA disagreed, describing the ad’s contents as “three differing messages”. It described the ad as containing “ambiguous and contradictory messages which did not make clear the extent of the commitment consumers must make”.

As a result, it ruled that the ad breached rules on misleading advertising, qualification and ‘free’ claims.

From the end of June next year, all UK mobile phone networks will be required to provide free calls to numbers beginning 080.

[ASA adjudication]

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Opinion Articles

The mobile phone doorbell has been with us for five years, not five minutes

Mark Bridge writes:

The 'mobile doorbell'. What a clever idea. If someone rings your doorbell when you're out, it'll call your mobile phone and will let you talk via an intercom to the person at your front door. You can even protect yourself against burglars by pretending you're inside the house.

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This week at The Fonecast: 18th June 2011

Mark Bridge writes:

Sometimes it seems that everyone and everything is out to get you. Recently, Nokia's been in that position – but this week it looks as though RIM is taking over as the mobile industry's whipping-boy.

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Box Breaking in the UK

Mark Bridge writes:

In this week's podcast feature, Iain Graham has been taking a look at 'box breaking' in the UK. Box breaking can take a variety of forms but it generally involves buying a 'pay as you go' mobile phone at a price that's subsidised in part by a mobile network - and selling it at a higher price to someone who won't connect it to the original network. The package of phone and SIM card is effectively 'broken', with the SIM often sold separately.

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App discovery gets smarter

Mark Bridge writes:

I've written previously about the changes happening to mobile application stores. Last week I was talking to Todd Levy about the family-friendly application store he's planning to launch. He explained how BloomWorlds would be curated to provide trusted reviews that weren't skewed by the app developers themselves.

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Big Brother Camera Security app removed from Apple store after iPhone password survey published

Mark Bridge writes:

It may have been done with the best possible intentions, but developer Daniel Amitay has managed to upset a few people after releasing information gathered by his Big Brother Camera Security app.

The app helped iPhone users to protect themselves against thieves; not only did it lock the user's iPhone if left unattended, it would use the phone's camera to take a photo of anyone who tried unsuccessfully to unlock the device.

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Recent Podcasts

Reviewing our 2015 mobile industry predictions... and looking forward to 2016

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Later in the programme, the team anticipates some of the topics that will be hitting the headlines during 2016.

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We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

We also talk about the planned BT and EE merger, the creation of two new UK virtual networks, some acquisitions in the mobile payment arena and a new Ubuntu smartphone.

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Interview with Chris Millington of Doro about mobile retailing, wearables and technology for older consumers

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A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

Podcast - 30th January 2015

We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

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