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Tuesday, October 5, 2010

Ofcom says fixed-line and mobile companies aren't helping disabled customers enough

Ofcom says mobile and fixed-line communications providers need to do more to publicise services for disabled customers. It's just published the results of mystery shopping research that looked at telephone-based and online help available from BT, Orange, O2, TalkTalk, T-Mobile, Three, Virgin Media and Vodafone. Mystery shoppers called on behalf of 'relatives' who were blind or visually impaired, deaf or hard of hearing, had a cognitive impairment or were in hospital long term.

37% of mystery shoppers were provided with information about at least one service available for disabled customers without further prompting. That's an increase from a similar survey in 2006, when a 29% response was noted. However, this figure only rose to 75% after prompting; a significant drop since Ofcom’s 2006 research when 91% of people were offered information about at least one service after being prompted.

Ofcom describes the results as "fairly poor across all the providers surveyed" and says it's discussed the findings of the mystery shopping with the relevant service providers. Further mystery shopping will be conducted in the future, with the threat of enforcement action and a fine if the providers fail to meet their obligations.

[Ofcom advice for disabled consumers]

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Opinion Articles

FCC regulators pass controversial 'net neutrality' rules for US

William Ide of voanews.com writes:

The U.S. Federal Communications Commission, or FCC, approved controversial new rules for the Internet on Tuesday that supporters say will protect the interests of consumers, service providers and investors. Opponents, however, warn that the new rules seek to fix something that is not broken and will invite other countries to do more to regulate the Internet.

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WAC, Opera and Android

James Rosewell writes:

Just in time to make it into 2010, the Wholesale Application Community has gained some important but relatively unreported publicity courtesy of Opera. It’s a slightly early Christmas present for Peters Suh, WAC CEO and a man keen to ensure the industry is presented with a story showing WAC meeting its targets.

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The teardown: engineering or entertainment?

Mark Bridge writes:

A few months ago I wrote about the so-called geek porn of unboxing. However, I’ve recently been reminded there is another similar type of geek porn. It’s darker than unboxing. More destructive. It’s the teardown.

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Groupon goes mobile in the UK - but what will it mean to us?

Mark Bridge writes:

Groupon is a US phenomenon that’s not quite become ‘mainstream’ in the UK… yet. While the transatlantic tech press have been intrigued by the will-they-won’t-they story of Google apparently offering up to $6 billion for the two-year-old company, most of the UK has been wondering what the fuss is about.

But all that could be about to change.

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Universal mobile phone chargers are on their way to Europe

Last year the European Commission encouraged mobile manufacturers to agree on a universal charger for mobile phones. The first compatible devices are now expected in Europe early next year.

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