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Sunday, February 12, 2012

Last week at The Fonecast: 13th February 2012

Mark Bridge writes:

It’s not been a good week for Nokia staff, with 4000 of them likely to lose their jobs from factories in Finland, Hungary and Mexico. The company says it’s moving device assembly to Asia, where it’ll be closer to component manufacturers. The three scaled-down factories will remain open with a new focus on smartphone customisation.

A cheerier note came from O2 UK, which asked head office staff to test its flexible working arrangements on Wednesday. Around 3,000 people didn’t turn up for work, leaving the security guards to race around the empty offices in swivel chairs. Or something like that.

We’re still in quarterly results season; last week’s figures came from HTC, Vodafone and Virgin Media. The latter revealed that its ‘pay monthly’ mobile users had overtaken the number of prepay customers for the first time.

Talking of contracts, Phones 4u launched a new scheme to let customers upgrade every six months. It’s called JUMP – Just Upgrade My Phone – and splits the traditional monthly contract into separate network and phone contracts. JUMP has been running in around 100 shops as a trial since last May.

And while we’re on the subject of upgrades, Cellebrite – the company whose kit disappoints Yoda by transferring contact details between different models of mobile phone – has recently enhanced its touch-screen tablet with a diagnostic option. It’s designed to help in-store staff differentiate between faulty phones and confused customers.

A different kind of problem befell Google, when a flaw in its US mobile payment service was discovered. Rather took the shine off its Chrome mobile browser announcement from earlier in the week. Problems too for satellite phone owners, who learned that their calls could – theoretically, at least – be hacked.

Mind you, GSM calls have been open to hackers for a while... and that’s hardly dented sales, has it?

Why not start your week with a reminder of the latest mobile headlines?  Simply register at TheFonecast.com by clicking the link at the top right-hand corner of our home page and we’ll send you this weekly news summary by email.

The Fonecast is sponsored by 51Degrees.mobi. You’ll find more about advertising and sponsorship opportunities on the About us section of our website.

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Opinion Articles

When it comes to mobile network coverage, the customer isn't always right

Mark Bridge writes:

The adage that “the customer is always right” has apparently been disproved by a recent survey of mobile phone users.

Mobile News reports that virtual networks Virgin Mobile and Tesco Mobile outperformed their network partners in a recent customer satisfaction survey carried out by research firm YouGov for price comparison website uSwitch.

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Catherine Zeta-Jones and the security of touchscreen passwords

Mark Bridge writes:

I knew I’d seen it before. Towards the end of last week I read about a study from the Department of Computer and Information Science at the University of Pennsylvania that said it was pretty easy to identify passwords from smudges on touchscreen mobile phones.

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Unlimited Internet means just 1GB at O2

James Rosewell writes:

Yesterday I received the following text message from O2: “You’ve gone over your data allowance on your mobile. You need to cut down or get a bigger Bolt On to keep using the internet.” I thought this was strange as I’ve an unlimited data bolt on applied to my O2 UK contract so I decided to telephone O2 customer services to find out a little bit more. Here’s what happened.

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Carnival of the Mobilists #235

This week's Carnival of the Mobilists – the best mobile blogging (and podcasting!) of the last seven days – is online at Tam Hanna's new TamsBada site. As always, you'll find a wide variety of mobile-related subjects and discussions.

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I want to live in a world... where mobile tariffs are easy to compare

Mark Bridge writes:

Supermarkets. You either love ‘em or hate ‘em. Actually, that’s not true. Most of us seem to be happy enough with a half-price bottle of wine but less convinced about globalisation and supplier relationships.

But none of that’s bothering me today. Instead, I’m troubled – as I have been for several months – by the TV commercial for Tesco’s prepay mobile phone tariff.

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