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Tuesday, December 18, 2012

Ofcom publishes its latest UK mobile phone complaints research

Most complaints received about T-Mobile, least complaints about O2

Ofcom has published its latest complaints data, revealing the major telecoms and pay TV providers that it receives the most complaints about. This report only includes complaints that have been made directly to Ofcom, so it differs from the recent customer service survey that contacted consumers and asked for their feedback.

The quarterly report, which covers July to September 2012, is the regulator’s seventh such publication. As with the previous report, complaints about mobile phone services are now being classified as ‘pay monthly’ and ‘pay as you go’ (pre-pay) customers - and the number of ‘pay as you go’ complaints is currently too low to be statistically valid.

Ofcom received the most ‘pay monthly’ mobile phone complaints from T-Mobile customers during the period - 0.17 complaints per 1,000 customers - while O2 was the least complained about mobile provider with 0.05 complaints per 1,000 customers. Overall, T-Mobile, Three UK, Orange and Vodafone all generated an above-average level of complaints.

TalkTalk generated the most landline complaints during the quarter, the most fixed-line broadband complaints came from Orange customers and Ofcom received the most pay TV complaints about BT Vision.

[Report]

Pay monthly mobile phone complaints per 1,000 customers

Pay monthly mobile phone complaints per 1,000 customers

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Categories: Networks and operators, NewsNumber of views: 17446

Tags: o2 uk t-mobile ofcom customer service

2 comments on article "Ofcom publishes its latest UK mobile phone complaints research"

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business phone providers

2/13/2013 12:23 PM

This post was very nicely written and it also contains many useful facts i enjoyed your way of writing this post thanks you have made it very easy for me to understand.


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rayan

4/13/2013 7:03 PM

Have a complaint? Don't know how to complain or where to complain?

No worry, I'd love to suggest you one of the best way to get resolve your issues with the company. You should use iRateiSlate and file your complaint online. Its very easy and beneficial. I'm sure it helps you a lot.

Good luck!!

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Opinion Articles

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Mark Bridge writes:

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The summer holidays may have reduced the quantity of online commentary for Carnival #234… but the quality remains unaffected.

Author: The Fonecast
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In recent months there’s been a lot of talk about smart metering and the wider subject of machine-to-machine communications. With well over 100% penetration of mobile phones in the UK, the promise of machines exchanging information over the mobile network offers operators a new opportunity for growth.

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Here’s an edited transcript of our interview.

Author: The Fonecast
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James Rosewell writes:

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Author: The Fonecast
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Mark Bridge writes:

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But their population wasn’t growing as quickly as it had. They weren’t dying out – far from it, because they were committed to the cause – but there weren’t as many bright new faces as there’d been before. And now the Others were moving closer.

Yes, they’d done their best to resist the Others. They’d tried moving into new areas; not running away but expanding. It seemed to work. A new generation – a new race, some said – had been born. Different, yet the same. So why did they still feel as though the Others were getting dangerously close?

That’s not the opening of the worst science-fiction novel of all time. It’s the place where some people think Apple finds itself at the moment.

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Why Facebook is a friend of anonymity

Mark Bridge writes:

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This 'over sharing' of personal information is a far cry from the situation a few years ago. Once, no-one on the internet really admitted who they were. That New Yorker cartoon - "Nobody knows you're a dog" - wasn't far off the truth. You couldn't tell a dungeonmaster from a librarian when they were online.

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