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Strike ballot after O2 UK cuts hundreds of call centre jobs

The Communication Workers Union says Telefónica will now be cutting 1,000 jobs as it outsources O2 call centre operations to Capita.

Plans for up to 600 voluntary redundancies have been extended with a further 400 people expected to be made redundant from call centres in Bury, Glasgow, Leeds and Warrington.

Author: The Fonecast
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Price comparison on mobile devices is damaging retail brand loyalty

New research from marketing company Tradedoubler shows that mobile devices are having a negative effect on high-street consumer loyalty.

The study found that 52% of online shoppers have at least one ‘performance marketing’ application on their mobile, with 32% using a price comparison app.

Author: The Fonecast
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