News Articles

ASA rules that tariff details weren't clear enough on Vodafone web site

The Advertising Standards Authority has upheld complaints made about ‘pay monthly’ pricing on Vodafone UK’s web site.

Two complainants pointed out that the amount of inclusive minutes shown for a price plan was potentially misleading because every call used a minimum of one minute’s credit even if the call lasted for just a few seconds. This meant customers wouldn’t necessarily benefit from the full allowance of minutes that was being promoted.

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Complaints upheld against Samsung 'trade up' offer for Galaxy Note II

The UK Advertising Standards Authority has upheld complaints against a TV advertisement and website offer for the Samsung Galaxy Note II smartphone.

Both promotions encouraged customers to “Trade up now to a Galaxy Note II” with the possible reward of a free Samsung Tab 2 tablet or discounts off Samsung products.

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T-Mobile tops the Ofcom 'pay monthly’ complaint list

UK telecom regulator Ofcom has published its ninth quarterly report of complaint levels for major fixed-line, mobile phone, broadband and pay TV providers.

This latest report covers January to March 2013.

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Management changes at Carphone Warehouse

Carphone Warehouse has completed its planned acquisition of Best Buy’s 50% share of the CPW Europe business, bringing an end to the joint retail venture.

From next month’s AGM, Andrew Harrison is stepping up to become CEO of the Carphone Warehouse Group. Roger Taylor, current Group CEO, will become deputy chairman.

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New Samsung Galaxy S4 LTE-A is equipped for the faster 4G speeds of LTE-Advanced

Samsung Electronics has announced a new addition to its Galaxy S4 smartphone range.

Its Galaxy S4 LTE-A is described as the world’s first commercially available LTE-Advanced smartphone, which means it’s capable of supporting data speeds even faster than standard 4G connections.

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