Ofcom has published new research that looks at customer service satisfaction with the UK's largest landline, broadband, mobile and pay TV providers.

Thousands of consumers were interviewed in February as part of Ofcom's research and were asked to rate their customer service experience if they'd recently contacted their provider.

Everything Everywhere, Telefonica UK and Vodafone UK have announced plans to create a standalone m-commerce joint venture. It'll combine the expertise from Orange, T-Mobile, O2 and Vodafone to speed the development and delivery of new mobile marketing and payment services.

Subject to regulatory clearance, the joint venture will provide a single point of contact for advertisers, marketing partners, retailers and banks. It's aiming to launch by the end of 2011.

Mark Bridge writes:

The Information Commissioner's Office - the UK authority that upholds information rights - has published details of its recent case involving T-Mobile. Contact information and expiry dates for minimum-term contracts were being sold to third parties, enabling mobile phone dealers to target potential customers who were in a position to sign a new contract... which could earn the dealer hundreds of pounds for a new connection.

Mark Bridge writes:

On Monday there seemed to be a dearth of mobile news as the industry held its breath and waited for Steve Jobs to speak.

Why there was quite so much breath-holding beats me, because Apple had already told us what the announcement was going to cover. Anyway, we learned about iOS 5, which will arrive in the autumn, and its 200 new features – including a new messaging service called iMessage.

Two former employees of T-Mobile UK who stole customer information and sold it to other businesses have been ordered to pay a total of £73,700 in fines and confiscation costs. David Turley and Darren Hames pleaded guilty to a number of offences under Section 55 of the Data Protection Act last year.

T-Mobile contacted the Information Commissioner's Office in 2008 after discovering that customer names, addresses, telephone numbers and contract end dates were being passed on to third parties.