Mark Bridge writes:

The UK is beginning its week with news of a long-awaited sporting victory for Andy Murray. The telecoms world had its own much-anticipated good news last week, when European roaming rates fell again. And regardless of Neelie Kroes’ plans to abolish roaming rates completely, there’ll definitely be another roaming cut in 2014.

Robin Kent, operations director at Adax Europe, talks to Mark Bridge about some of the challenges facing mobile network operators as data usage increases.

They discuss how networks can differentiate their services, how can they monetise the app phenomenon, whether mobile data will kill voice and SMS... and the privacy concerns that arise around all-IP communication.

The Financial Conduct Authority has fined insurance intermediary Policy Administration Services Limited over £2.8 million for poor complaints handling between June 2009 and September 2011.

PAS administered mobile phone insurance policies sold by Phones 4u, which meant it handled claims, complaints and other customer relations.

Mobile security startup Bluebox Security is warning of an Android issue that makes 99% of all Android-based devices vulnerable to attack.

The vulnerability would enable a hacker to turn legitimate apps into malicious software without the user realising.

The European Commission is introducing new rules that define what fixed-line telecom operators, mobile telecom operators and Internet Service Providers should do if their customers’ personal data is lost, stolen or compromised in any way.

These rules, described as ‘technical implementing measures’, are designed to ensure consumers are treated similarly across the EU and to make sure businesses can take a pan-European approach to any problems.