Ofcom has published new research that looks at customer service satisfaction with the UK's largest landline, broadband, mobile and pay TV providers.
Thousands of consumers were interviewed in February as part of Ofcom's research and were asked to rate their customer service experience if they'd recently contacted their provider.
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This week's edition of The Fonecast starts with a look at the EC's plans for European roaming charges. We then talk about payments and patents, apps and advertising... before finishing with a story about a kettle that'll charge your phone.
As always, you can download this week’s show from iTunes or you can listen to the podcast by using the audio player on our website. There's an MP3 podcast RSS feed as well.
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We're talking about the EC's new roaming proposition, eBay's latest mobile payment purchase, Three's partnership with Ovi and all the other top mobile industry news stories in this week's podcast.
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Mark Bridge writes:
Roaming charges are back in the news this week. Not the latest round of price cuts (or, to be technically correct, lower price caps) but the European Commission's plans for the future. As well as continuing the downward pricing trend for a few more years, Neelie Kroes also wants wholesale interconnection at capped rates and the option of a separate 'roaming contract' when you travel abroad.
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Earlier this week Vodafone launched an own-brand content channel on Google's Android Market.
Now comes news that Three and Nokia have announced a deal for the Ovi application store.
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