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Mobile industry podcast: new smartphones, new network equipment and new insight

Podcast - 10th December 2014

It's time for another news-packed mobile industry podcast from TheFonecast.com, starting with the European Parliament's latest ruling on in-car emergency communication.

After that we're talking about Microsoft's departure from the Nook eBook business, Three UK's 4G growth, Acer's tablet-sized phone, EE's rural coverage solution and some interesting new research about mobile-enabled customer service.

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Within three years, most users will turn to their tablet or smartphone for online activities

New predictions from Gartner show how we’re moving to 'mobile first'

New predictions from technology research company Gartner have shown how we’re increasingly relying on mobile technology.

It’s forecasting that by 2018, more than 50% of users worldwide will go to a tablet or smartphone first for all their online activities.

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70% of electricity customers in Europe expected to have smart meters by 2022

Figures from wireless analyst firm Berg Insight show that 70% of electricity customers in Europe are expected to have smart meters by 2022.

The current figure for smart meter penetration in Europe is 24%; that’s the equivalent of 67.9 million smart electricity meters, most of which are in Italy, Spain and the Nordic countries.

Author: The Fonecast
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Survey: companies are missing out on using mobile to make their customers feel cared for

Application-to-person mobile messaging specialist Mblox has published its findings from a survey of customers and businesses conducted by Millward Brown Digital. It looked at how well companies felt they were engaging with their customers via mobile devices - and how well customers felt they were being engaged with by brands.

The survey revealed a ‘care gap’ in business-to-consumer interactions: 67% of companies thought consumers were satisfied with their current methods of mobile engagement, yet only 47% of consumers said they were happy with it.

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676 million 4G LTE mobile phones to be shipped next year

There’ll be 676 million 4G LTE handsets shipped worldwide in 2015, according to new figures from ABI Research.

That’s an increase of 204 million units from this year.

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