Mobile banking has seen significant worldwide adoption in the last twelve months, according to a new report from global consultancy Bain & Company. Its Customer Loyalty in Retail Banking report notes that the highest mobile banking penetration was in South Korea, where 47% of respondents had interacted with mobile banking in the previous three months.
The highest frequency of using mobile banking was noticed in the USA, with survey respondents averaging 4.9 mobile transactions in the previous three months.