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Friday, August 21, 2020

Ofcom publishes customer satisfaction figures for UK mobile networks

Tesco Mobile rated top for mobile satisfaction in 2019

Ofcom, the UK's communications regulator, has published last year's customer satisfaction ratings for mobile networks.

Its annual report is based on a number of measures for the 12-month period until January 2020, including customer complaints received, perceived value for money and overall customer satisfaction.

The average satisfaction with overall mobile service was 93%, with just eight percentage points separating the top-rated (Tesco Mobile; 97%) and bottom-rated (Virgin Mobile; 89%) companies.

Average satisfaction with reception or signal strength was 85%, with Tesco Mobile ranked top at 92%. Tesco uses O2 to host its virtual mobile network, yet O2 was only rated at 85% by its customers.

Customer satisfaction for UK mobile companies 2019

Customer satisfaction for UK mobile companies 2019

Overall, only 3% of UK mobile customers said they had a reason to complain (down by one percentage point from 2018).

The report also analysed fixed-line telecoms and broadband suppliers.

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Author: The Fonecast
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