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Tuesday, December 20, 2011

Three UK still generates most mobile network complaints to Ofcom

Ofcom has just published its latest quarterly complaints data, which details the major UK telecoms providers that caused the most complaints between July and September 2011. These are generally cases where a consumer has contacted Ofcom because they haven’t been able to resolve an issue with their network operator or supplier.

Although the methodology differs from Ofcom’s customer service satisfaction survey published in November, the names at the top and bottom of the mobile chart are familiar.

Data collected by the regulator shows that it received the most complaints about Three UK from July to September 2011, with 0.15 complaints per 1000 customers. It also noted an increase in complaints against Virgin Mobile. The least complained about provider over the same period was O2, with 0.02 complaints per 1000 customers.

As with previous surveys, Ofcom notes that mobile complaint levels are much lower than for landline and fixed broadband services.

 Ofcom mobile complaints July-September 2011

[Ofcom report]

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Author: The Fonecast
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Tags: o2 uk Virgin research three ofcom

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