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ExclusiveLast week at The Fonecast: 31st October 2011

Mark Bridge writes:

In the world of retail, you can’t move for Hallowe’en puns at the moment. You know the kind of thing. Spooky offers. Frighteningly low prices. Missing our deals will haunt you. There’s not the ghost of a chance we’ll shift these PlayBooks unless we cut the price.

ExclusiveWe interview ipadio CEO Dr Mark K Smith about the company's growth

Mark Bridge writes:

Two years ago we talked to Mark Smith about a new company he’d just launched. It was called ipadio and it offered a straightforward proposition: you made a phone call and ipadio would turn it into a live online broadcast with a permanent online recording - either as a free service for consumers or as a premium service for businesses.

This week I caught up with Mark again and started our conversation by asking him what had changed.

ExclusiveLast week at The Fonecast: 24th October 2011

Mark Bridge writes:

If there’s one theme that dominates the last seven days – and, let’s face it, I like to find a theme wherever possible – it’s new mobile devices.

We started the week with Apple having sold over four million units of the new iPhone 4S in the first three days since its launch. This was followed by Motorola Mobility reinvigorating its RAZR brand by applying it to a high-spec Android smartphone – which in turn was followed by Google and Samsung revealing the Galaxy Nexus.

ExclusiveTechnology makes cash transfers safer in Kenya

Cathy Majtenyi of voanews.com writes:

In the slums of Kenya's capital, residents and aid groups are using new technology to send and receive money.

Irene Okoth and her five children have been living on 50 cents a day in Nairobi's Korogocho settlement.  That is what she earns recycling garbage from the nearby dump.

ExclusiveAn introduction to mobile financial services with Gemalto

Mark Bridge writes:

Mobile banking. eBanking. Mobile money. m-payments. They’re all terms that are often thrown around interchangeably (and incorrectly) when talking about mobile financial services.

To help understand more about the difference facets of mobile commerce - from security concerns through to current implementation and future innovations - I headed for Gemalto’s recent Innovation Day at the Museum of London. I started by talking to Howard Berg, senior vice president at Gemalto, and admitted to him that I still thought of Gemalto as being a SIM card and smartcard manufacturer rather than the digital security company it’s become.

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Ofcom publishes customer satisfaction figures for UK mobile networks
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Ofcom publishes customer satisfaction figures for UK mobile networks

Mark

Tesco Mobile rated top for mobile satisfaction in 2019

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Ofcom, the UK's communications regulator, has published last year's customer satisfaction ratings for mobile networks.

Its annual report is based on a number of measures for the 12-month period until January 2020, including customer complaints received, perceived value for money and overall customer satisfaction.

The average satisfaction with overall mobile service was 93%, with just eight percentage points separating the top-rated (Tesco Mobile; 97%) and bottom-rated (Virgin Mobile; 89%) companies.

Average satisfaction with reception or signal strength was 85%, with Tesco Mobile ranked top at 92%. Tesco uses O2 to host its virtual mobile network, yet O2 was only rated at 85% by its customers.

Customer satisfaction for UK mobile companies 2019

Customer satisfaction for UK mobile companies 2019



Overall, only 3% of UK mobile customers said they had a reason to complain (down by one percentage point from 2018).

The report also analysed fixed-line telecoms and broadband suppliers.

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