Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

Faisal Sheikh from London-based Fone Doctors talks to Iain Graham about life as a mobile phone dealer. They look back at 2011 and discuss Faisal's plans for 2012, including the recent relocation of the Fone Doctors shop.

A recent Mobile News report into 'box breaking' returned the subject of prepay phones, commission payments and network subsidies to the headlines. Iain Graham talks to reporter Michael House and independent dealer Faisal Sheikh for two very different perspectives.

This week the team takes a look at product announcements from the International Consumer Electronics Show in Las Vegas before diving into the rest of the week's mobile industry news. And Faisal Sheikh from Fone Doctors offers his perspective on the Google Nexus One.

We're talking about plenty of new products and services in this week's podcast, including the iPhone 3GS, augmented reality browsers and stealth headsets. Meanwhile, Faisal Sheikh from Fone Doctors tells us that consumers are now looking at operating systems, not brand names, when they choose a new phone.

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

Mark Bridge writes:

James Rosewell shows me a colourful roll of paper that's the width of an iPhone but well over three metres long. When I look closer, I can see it's a printed copy of the Wall Street Journal's mobile website. That's a lot of scrolling to do... and a pretty unfriendly user experience for anyone reading the news online. Why does it work so badly?

The team debate the pros and cons of regulation, review the Nokia 8600, bring you the latest news from the past 7 days, and look at some software for keeping your data safe and easy to access on your mobile.

The Fonecast has teamed up with Mobile News to bring you the latest news in the mobile industry, review the Motorola RAZR2 and review the best mobile software in the form of "Skill Ball Bingo" and "Best Full Screen Caller". Also the team ask "Have Vodafone and Orange killed Mobile Voice-over-IP?"

This week the team debate the number of Operating Systems for mobile phones, review the Motorola MOTO Z8, bring you all the latest news headlines and even find time to review Worms 2007 and Mobile Spy.

The team debate the merits of the Mobile Internet, bring you mobile news from the past 7 days, review the Orange SPV M700 and Sony Ericsson P1i, plus look at X-Men Genetix and Total Recall mobile software.

This week the team debate consolidation in the UK mobile industry. Plus review the Goldfish X800 and BlackBerry Curve, and take a peek at America’s Cup Mobile Racer and SBSH Facade. All this plus the latest mobile news, from our mouth to your ears!