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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Saturday, March 19, 2011

This week at The Fonecast: 20th March 2011

Mark Bridge writes:

The last seven days have seen the UK mobile industry coming to terms with Ofcom’s plans to cut mobile termination rates from next month. Some think the reductions should have been larger and faster-acting, others say they’ll mean higher call charges for prepay customers. The reality will become more obvious from 1st April.

Also industry-wide – but voluntary – is the traffic management code for UK fixed-line and mobile broadband services. Although Everything Everywhere is a notable exception, most of the big network operators have committed to providing better information to consumers about internet traffic management. Expect explanations on web sites from this summer.

Talking of the mobile internet, Three UK has taken a bold step by making its adult filtering opt-in rather than opt-out for ‘pay monthly’ customers. It’s bound to prove popular with many consumers who – as part of signing a contract – have already proved they’re over 18.

O2’s implementation of its mobile web filtering caused well-publicised concerns a few weeks ago… but this week it’s been hitting the headlines with some good news. Following Ofcom’s new spectrum rules, it’s claiming to be the first UK network to boost capacity by reusing its 900MHz frequencies in London for 3G services.

In the world of mobile retailing, a majority share in Phones 4U has been sold to private equity firm BC Partners by owners Providence Equity Partners. The reality is likely to be ‘business as usual’ for the company’s 500 shops, although founder John Caudwell is thought to have made a little more cash from the deal.

Nothing as dramatic at The Carphone Warehouse, although it has confirmed it’ll have an exclusive launch deal on the LG Optimus 3D and is also now selling Amazon’s Kindle eBook reader.

Finally, this week saw the annual Mobile News Awards taking place in London. The event, hosted by TV presenter and comic Jason Manford, had 19 different categories - with Vodafone, 20:20 Mobile and Lebara each picking up two awards. We’ll have more details in our podcast on Wednesday.


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