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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Thursday, November 17, 2011

Enterprise user, you are the weakest link...

Mark Bridge writes:

Any security process is only as strong as the weakest link. That’s something of a truism. And for many organisations, the weak link is most likely to occur when information leaves the office. Which means it’s often caused by the user’s mobile phone or the user themselves.

This is a situation Good Technology can help companies to control.

In today’s podcast feature I’m talking with Dr Nicko van Someren, the company’s Chief Technology Officer, who explained how Good is supporting a trend that’s become known as ‘bring your own device’. Rather than providing employees with a company phone, more and more businesses are putting corporate information on an employee’s personal smartphone or tablet. The challenge is keeping corporate information safe without interfering with the user’s personal data... and vice versa.

The flexibility of consumer mobile devices - the reason many people choose them - is also a risk to the enterprise. Nicko pointed out that a message in the standard email program on an iPhone or iPad could easily be opened, forwarded or copied… which may well be contrary to company security policies or against industry regulations. The danger to company information isn’t necessarily an ‘evil hacker’ but could just as well be the well-intentioned employee.

“We are in the business of enabling businesses to get their internal information, their crucial business data, out into the hands of their employees - and perhaps even into the hands of their customers - in a very controlled fashion”, Nicko said. “The big horizontal application that everyone needs is email and calendar and Personal Information Management - and so we have tools like ‘Good for Enterprise’ which allow you to containerise your email and provide some degree of protection to your business data even though it’s on a device which is not managed by the business.”

Yes, enterprise user, you are the weakest link.

Talking of which - if you were watching daytime television last week, you may have seen BBC TV’s Weakest Link on Friday. And if you did, you’d have spotted professional toastmaster and podcast host Iain Graham failing to identify Natalie Portman as the Jerusalem-born actress who appeared in several Star Wars films.

If only he’d had a mobile internet connection...

You can listen to the full interview with Dr Nicko van Someren on our website, via iTunes or by downloading the MP3 file. The phrase ‘Iain, you are the weakest link’ isn’t available as a download but is now saved as a personalised ringtone on my phone.
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