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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

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New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Sunday, April 25, 2021

Ofcom proposes changes to local landline calls

UK communications regulator Ofcom is proposing some changes to the rules that affect phone numbers.

In many areas of the UK, fixed-line (‘landline’) telephone customers can make calls within the local area without dialling the area code. For example, a fixed-line customer in the 01632 area calling another such customer in the 01632 area would not need to dial the full number with code – such as 01632 960123 – but could currently simply dial 960123.

Ofcom’s proposal is that phone companies will no longer be obliged to offer this service. It says the gradual move from traditional public switched telephone networks (PSTN) to Internet Protocol (IP) networks makes local dialling less easy to provide – and also says it’s becoming a less valuable feature to customers.

However, the regulator says it intends to maintain a link between fixed-line area codes and geographic locations, enabling customers to know where in the country they’re calling.

Ofcom is also proposing to eliminate ‘cash for calls’ revenue-sharing schemes. These provide a financial benefit for the company that receives the call but incur costs for the phone companies originating the calls. As a result, customers calling these numbers can be charged at a higher rate that isn’t included in any monthly allowance they may receive.

The Ofcom consultation on these potential changes will run until 2nd July 2021, with a final decision expected to be published in the autumn.
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