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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, July 21, 2014

Google will stop calling games 'free' if they offer in-app purchases

The European Commission says Google has agreed to change its policies in response to EC proposals about mobile gaming and in-app purchases.

In December 2013, the EC said games advertised as ‘free’ shouldn’t mislead consumers about the true costs. It also said consumers “should be adequately informed” about payment arrangements and shouldn’t be charged without giving explicit consent.

Apple, Google and the Interactive Software Federation of Europe were asked to provide concrete solutions to the concerns raised.

According to a recent EC statement, Google has decided on a number of changes that’ll be in place by the end of September. These include not using the word ‘free’ when games contain in-app purchases, developing guidelines for app developers and introducing measures to help monitor apparent breaches of EU consumer laws. It has also adapted its default settings so that payments are authorised before every in-app purchase unless a consumer changes these settings.

The EC also notes that “no concrete and immediate solutions have been made by Apple to date to address the concerns linked in particular to payment authorisation” although Apple has proposed to address those concerns. It says EU Consumer Protection Cooperation authorities “will continue to engage with Apple to ensure that it provides specific details of changes required and put its practices into line with the common position”.

Neelie Kroes, EC Vice President responsible for the Digital Agenda, said “The Commission is very supportive of innovation in the app sector. In-app purchases are a legitimate business model, but it’s essential for app-makers to understand and respect EU law while they develop these new business models.”

Any enforcement or other legal action is the responsibility of national authorities. Earlier this year, the UK’s Office of Fair Trading introduced new principles for game developers to help ensure their games didn’t break the law.

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