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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Tuesday, July 5, 2011

The story behind the Pizza Express iPhone app

Mark Bridge writes:

Recently Pizza Express introduced a new iPhone application that lets customers book a table and pay their restaurant bill. The app was developed by 2ergo, a UK company based in Manchester.

Last week I spoke to Colin McCaffery, Product and Technology Director at 2ergo, to find out how difficult it was to get the app and the restaurant’s own technology working together.

“In the early days, when apps first came out, you saw a lot of what I would describe as quite static apps. What we’re seeing now is many more apps coming out which actually integrate with other third parties and are much more functional. On Pizza Express, we had to integrate with Pizza Express’s systems themselves, integrate with PayPal for payment and also integrate with Pizza Express’s point of sale vendor and infrastructure. The key to all this is to make the customer experience very slick.”

“Take the back-end point of sale vendor, they’d never done anything like this before so they’re really used to closed systems in restaurants, a one-to-one relationship between the restaurant and their back end. We said ‘we need to open this right up and actually communicate over the mobile channel’. So it was quite a big undertaking for them - very much from a thinking point of view - to move to that much more open and more connected experience.”

Research by Pizza Express had shown (understandably!) that asking for and paying the bill were the least-enjoyable parts of a customer’s dining experience. As a result, 2ergo incorporated these features into its app. Customers can now ask for a bill reference number at any point during the meal, enabling them to pay by phone whenever they want.

“You could take your bill, it’s got a reference number on the bottom, you type that into your Pizza Express app. 2ergo then make a data call to the back-end systems of Pizza Express and validate that it is a valid bill at that restaurant; it comes back and it presents the amount to the user. The user can then add a tip onto that bill and they can pay by PayPal. We take the credit transaction from PayPal and we communicate to the Pizza Express back-end systems to say ‘yes, you can release that table’. The really clever bit is that it actually pops up in the restaurant till system to say, for example, ‘table 15 has paid’, so you know you can walk out the restaurant. It takes a traditional internet payment provider like PayPal and it allows you to pay in the real world using your phone.”

Colin said the Pizza Express iPhone app had already been downloaded thousands of times and had reached no.1 in the lifestyle app chart on iTunes.

Our conversation went on to cover app development, user experience and the creation of a ‘good app’. Click here to listen using the built-in player on our website, pick up our podcasts via RSS or find the show on iTunes.
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Categories: Applications, OpinionNumber of views: 7721

Tags: payments applications iphone 2ergo

2 comments on article "The story behind the Pizza Express iPhone app"

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Poker Face

9/14/2011 9:55 AM

Wow!!! Here is something interesting that may help us with booking in pizzerias and of course with.... paying bills!!!


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John Casino

9/20/2011 7:18 AM

this is a nice and very informative article...i enjoyed it ...PIZZA EXPRESS has started a nice system...i am really very happy to know about this thing....thank you for sharing this information...plz do share more with us....

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