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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Friday, May 13, 2011

A fifth of Brits now use mobile banking, says TNS report

A report from TNS says the adoption of mobile finance around the world - using a mobile phone to make payments or to access bank account details - has surged in the last 12 months. Many countries saw the number of new mobile banking users increase by over 100%.

Last year in the UK, just 9.7% of people were using mobile phones to access their bank accounts - but the figure’s increased to 20.4% for 2011. Similarly, the USA has seen rates rise from 11.4% to 21.9%. In China, the percentage of consumers using mobile banking is now 25% - a 150% increase from last year - while Kenya has seen a rise of 200% to this year’s 18% total.

Bob Neuhaus, Global Finance Sector Head at TNS, said “Our insights from the Mobile Life study demonstrate that in more mature markets, mobile banking is simply a matter of convenience, and largely an extension of the PC online experience – allowing the same online convenience, while mobile; however in developing markets mobile may provide an entry point to banking for millions of ‘unbanked’ people, in countries where banking infrastructure is poor, and banking restrictions create barriers.”

Using mobile phones as a ‘mobile wallet’ for payments has more than doubled across emerging markets in the last 12 months, showing a much higher take-up rate than in other countries. The USA moved from 6% in 2010 to 8% in 2011, while mobile wallet usage in Chile has climbed from less than 1% in 2010 to 7% in 2011. Kenya, which already had 10% penetration last year, is now at 25% mobile wallet usage.

[TNS Mobile Life report]

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