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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, December 3, 2012

Will the networks' transformation into dumb pipes be followed by handsets becoming dumb phones?

Mark Bridge writes:

Dumb pipes. The phrase infuriates many people involved with mobile phone networks. But what does it mean – and could it be the prelude to phones becoming dumber, too?

What is a dumb pipe?

Describing a mobile network operator as a ‘dumb pipe’ or ‘bit pipe’ is a harsh way of saying the service is being used as a utility to transfer data between a customer’s mobile phone and the internet. The network’s brand doesn’t really matter because consumers are focussed on what they can do, not their choice of supplier. We’ve seen it in the electricity, water and gas supply industries... and now it’s time for mobile telecommunications.

Of course, things aren’t necessarily that straightforward. Mobile telephony is young; in the last 25 years we’ve moved from analogue to digital, from first-generation through to 4G. Our mobile networks are still evolving. As reporter Trevor Gilbert pointed out earlier this year, we don’t ask “Was this water delivered over old technologies or is this 4G water?”

But, as mobile coverage approaches saturation and network operators form partnerships, there are far fewer differences between networks than when things started.

Mobile phone trends: from dumb to smart

The first portable phones needed a carrying handle, leaving little room for decorative design features. However, as phones began to shrink, it wasn't long before phone manufacturers began to introduce idiosyncratic design traits.

Sony’s CM-H333 handheld mobile phone – the so-called ‘Mars bar’ with its sliding earpiece and rippled battery casing – helped move mobile phone styling from purely practical to personal. Motorola had the ‘flip’, Nokia had the ‘slide’ and the Siemens Xelibri range settled on ‘bizarre’ as a differentiator.

Yet touchscreen designs of recent years have seen mobile phones starting to look increasingly similar. Monolithic slabs are becoming a staple of every manufacturer’s handset range. This year’s Mobile World Congress was dominated by changes inside phones – faster processors, better cameras, thinner, bigger, tougher – rather than new designs.

Everything looks the same

We now seem to be at a stage where top-specification mobile phones are good enough for almost anything. Photos from the built-in camera are good enough to be published. Videos from your phone can be broadcast. The music software is better than many dedicated players. Microphones include noise-reduction features for professional quality recordings. If you pick a ‘flagship’ phone from any major manufacturer then you’ll probably be able to do everything you want… and more.

As well as all this, downloadable applications are removing more of the differences between phones. You can run Angry Birds on a Windows Phone device – or an Android handset – or an Apple iPhone – or even an eBook reader.

It doesn’t really matter which phone you buy.

Inside, phones are getting smarter, not dumber. So why should this change?

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Recent Podcasts

Catch up with the latest mobile industry news, from CES to the UK 4G auction

Podcast - 9th January 2013

We have a particularly packed programme this week as we catch up with all the biggest mobile industry news stories since Christmas.

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Our mobile phone industry predictions for 2013

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Gemalto and mobile financial services: we talk to Amol Deshmukh and Winston Yeo

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A manufacturing break-up, mobile WiFi hotspots, customer satisfaction... and more

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Keith Curran interview: challenges for mobile networks, opportunities for mobile dealers

Podcast - 7th December 2012

This week Iain Graham has been talking to Keith Curran about the problems facing mobile networks and the opportunities for mobile phone dealers.

Keith was a director of the Caudwell Group before setting up, running and later selling service provider Yes Telecom. He’s now CEO of Steadings Group.

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