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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sunday, February 12, 2012

Last week at The Fonecast: 13th February 2012

Mark Bridge writes:

It’s not been a good week for Nokia staff, with 4000 of them likely to lose their jobs from factories in Finland, Hungary and Mexico. The company says it’s moving device assembly to Asia, where it’ll be closer to component manufacturers. The three scaled-down factories will remain open with a new focus on smartphone customisation.

A cheerier note came from O2 UK, which asked head office staff to test its flexible working arrangements on Wednesday. Around 3,000 people didn’t turn up for work, leaving the security guards to race around the empty offices in swivel chairs. Or something like that.

We’re still in quarterly results season; last week’s figures came from HTC, Vodafone and Virgin Media. The latter revealed that its ‘pay monthly’ mobile users had overtaken the number of prepay customers for the first time.

Talking of contracts, Phones 4u launched a new scheme to let customers upgrade every six months. It’s called JUMP – Just Upgrade My Phone – and splits the traditional monthly contract into separate network and phone contracts. JUMP has been running in around 100 shops as a trial since last May.

And while we’re on the subject of upgrades, Cellebrite – the company whose kit disappoints Yoda by transferring contact details between different models of mobile phone – has recently enhanced its touch-screen tablet with a diagnostic option. It’s designed to help in-store staff differentiate between faulty phones and confused customers.

A different kind of problem befell Google, when a flaw in its US mobile payment service was discovered. Rather took the shine off its Chrome mobile browser announcement from earlier in the week. Problems too for satellite phone owners, who learned that their calls could – theoretically, at least – be hacked.

Mind you, GSM calls have been open to hackers for a while... and that’s hardly dented sales, has it?

Why not start your week with a reminder of the latest mobile headlines?  Simply register at TheFonecast.com by clicking the link at the top right-hand corner of our home page and we’ll send you this weekly news summary by email.

The Fonecast is sponsored by 51Degrees.mobi. You’ll find more about advertising and sponsorship opportunities on the About us section of our website.

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Your podcast needs you!

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4G for the UK this year, contract confusion for customers... and much more

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