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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Thursday, November 14, 2013

Facebook is a mobile company – are you?

Ashley Gilmour writes:

A quick fact: nearly half of Facebook’s advertising revenue now stems from mobile ads.

That’s right – of the social network’s $1.8 billion (£1.1 billion) generated in the third quarter of 2013, 49% of it was made up of mobile advertising revenue. Last year, the channel represented only 14%.

In January, Facebook chief executive officer Mark Zuckerberg declared: “There's no argument, Facebook is a mobile company.”

Are you?  Mobile – particularly social through mobile – is increasingly emerging as one of the core digital avenues through which companies use a social media advertising agency to connect with consumers.

In the case of Facebook, it’s easy to see why the company is enjoying phenomenally strong mobile revenue. Its News Feed product – the central hub of the network – is seeing growth as advertisers start to switch from its right-hand ad column over to the middle.

Mobile is becoming big business because consumer behaviour is changing. A few years ago – and it’s easy to forget given its inexorable rise – mobile didn’t even exist.

Now, it’s commonplace for people to check social networks, read news and shop on their mobile phones, wherever they are – on the train, in the pub, on the couch at home. In 2013, there will be 30.9 million smartphone users in the UK, according to eMarketer.

Research this year from the Internet Advertising Bureau shows that mobile spend now accounts for 10% of overall digital spend, a figure only set to rise in the coming years as firms harness insight from a direct response advertising agency.

Today’s digital playground is more diverse today than it has ever been, with mobile making up just one important part of it. At first glance, the dizzying range of digital platforms might seem off-putting to companies looking to engage in this new and exciting sphere. But the investment is worth it.

Ashley Gilmour works at Accord, a direct response advertising agency for small and medium sized businesses.
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Your podcast needs you!

Podcast - 29th August 2012

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4G for the UK this year, contract confusion for customers... and much more

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