UK communications regulator Ofcom launched a government-backed information campaign at the end of March to help mobile users and broadband customers to get the best from their connections.

The Stay Connected campaign is designed to provide practical tips at a time when many people are working and studying at home due to concerns about the coronavirus pandemic (COVID-19). This increased usage is being monitored by telecoms companies, with operators confident that can meet the increased demand.

Oliver Dowden, Secretary of State for Digital, Culture, Media and Sport, said “Right now we need people to stay at home to protect the NHS and save lives. Reliable internet speeds will be crucial so we can work from home where possible, stay connected with our families and keep up to date with the latest health information. I urge everyone to read Ofcom’s helpful tips and advice to ensure they get the most out of their broadband and mobile internet connections during these unprecedented times."

Ofcom has launched the campaign with seven tips; more will be published regularly on social media:
1. Use your landline or WiFi calls if you can, rather than mobile networks
2. Move your router off the floor and keep it clear of other electrical devices
3. Lower the demands on your connection when you can
4. Try wired rather than wireless broadband for the best speeds
5. Plug your router directly into your main phone socket, not via an extension
6. Test the speed on your broadband line to see what you’re getting (Ofcom has a smartphone app)
7. Get advice from your broadband provider if your connection isn’t working as well as it should