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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Saturday, June 4, 2011

This week at The Fonecast: 4th June 2011

Mark Bridge writes:

I’ll start with a personal comment. One of my friends has described my music taste as eclectic - and he didn’t mean that in a good way. It probably explains why I’ve been sitting at my desk singing “melty head” to the tune of Lady Gaga’s “Poker Face”.

Yes, mobile phones and health concerns are back in the news. The International Agency for Research on Cancer, part of the World Health Organisation, has classified radiofrequency electromagnetic fields as possibly carcinogenic to humans. In a nutshell, it confirms that previous research has raised this as a possibility but says other factors can't be ruled out. Much of this report is based on last year’s Interphone study, which - as we reported at the time - suggested an increased risk of a particular type of cancer at the highest exposure levels, although biases and error were possibilities as well. So we’re not really any the wiser. More research is needed before anyone can be definite about any potential hazard.

While we’re worrying, let’s take a look at 4G technology. It could mess up your TV reception, said Ofcom this week. Mind you, Ofcom wants the 4G licence holders to fix the problem, so that should all work out nicely. Even if it doesn’t, we’ll probably be able to watch TV on our 4G phones.

Nokia added to the glum mood with a warning that the current quarter wouldn’t be as good for sales as previously thought. Apparently it’s "no longer appropriate" to provide target figures for 2011. Ouch. Elsewhere, Acer is writing off $150 million and losing 300 staff after discovering a few problems of its own, while LG is recovering more slowly than expected. Ouch again.

Still, cheer up, eh?  Apple has an announcement next week. Unusually, it’s already told everyone what the announcement is about: a preview of iOS 5 for iPhone and iPad, a new cloud service and some Mac stuff. Wot, no iPhone 5?

Microsoft’s been doing its own previewing at the Computex technology show in Taiwan. It’s shown off the next version of Windows - codenamed Windows 8 - that apparently will be just as happy on tablets as on conventional PCs. And Asus has been demonstrating the Padfone, which is part tablet - can’t imagine what inspired the ‘pad’ part of the name - and part smartphone. The phone fits neatly inside the back of the tablet.

So ultimately a week of good and bad, as Paul McCartney and Stevie Wonder might have sung.

And, ending with another lyric, it’s time to say farewell to Kevin Russell, CEO of Three UK. He’s returning to the land down under, leaving current COO David Dyson in charge. Enjoy the break, Kevin - I’m told the vegemite tastes much better back home!


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Trends, tablets and training with Faisal Sheikh from Fone Doctors

Podcast - 22nd June 2012

Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

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Microsoft makes tablets while Nokia makes cuts

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Apple previews iOS6, Vodafone goes roaming and Xbox gets mobile

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There's also talk about network sharing, legal battles, mobile apps, mobile payments and mobile retailing.

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Over The Air 2012

Podcast - 9th June 2012

James Rosewell reports from Over The Air 2012 in today's podcast.

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Podcast - 6th June 2012

We're taking a break from the current mobile industry news headlines this Diamond Jubilee week. In fact, we're celebrating our own anniversary because it's six years since we first started recording The Fonecast.

Listen to this week's podcast and we'll take you back to 2006, a year in which 'mobile music' meant ringtones, the Nokia N95 redefined 'smart' and we reported rumours of a new Apple 'iPod phone' being prepared by Foxconn.

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