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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, June 18, 2012

Last week at The Fonecast: 18th June 2012

What next for Nokia?

Mark Bridge writes:

Oh, how cheerful we were last Monday. Apple previewed iOS6, which will bring mobile tickets (and 200 other new features) to the iPhone and iPad this autumn. Vodafone cut the cost of using your phone in Europe with its flat-rate £3-per-day EuroTraveller deal and a few days later Three came up with its own ‘unlimited’ European data roaming.

Yet by the end of the week there were fewer smiles in the mobile industry. The biggest bombshell came from Nokia. In a series of announcements on Thursday it said 10,000 staff would be cut (including three of the leadership team), factories would be closed and its Vertu luxury phone brand would be sold. There’ll be a new focus on location-based services and photography, helped by the acquisition of technology, patents and staff from imaging business Scalado.

There was also a Nokia link to last week’s other big acquisition story. Mobile computing business Psion plc is being combined with the Enterprise Mobile Computing business of Motorola Solutions, assuming shareholders are happy with the price. Psion’s EPOC operating system was the forerunner of the Symbian OS, now nestling within... Nokia.

Fortunately, most of the week’s other headlines were relatively upbeat. For example, it’s been a good week for mobile financial services. iZettle released its API, enabling its card payment technology to be incorporated within other applications, and picked up £20 million in new funding. Customers of the Royal Bank of Scotland and NatWest were able to withdraw money from cash machines by using mobile phones instead of a bank card. And on the other side of the Atlantic, US-based mobile payment service Square said over two million individuals and businesses are now signed-up to use its app.

Supermarkets were busy moving further into mobile. Tesco took control of the WE7 online music service for a purchase price of £10.8 million, while Sainsbury’s spent much less on its eBook retailer. Just £1 gave it a 64% stake in Anobii Limited alongside HarperCollins, Penguin and Random House Group.

A different kind of selling was proposed by Everything Everywhere and Nokia Siemens Networks. They now have a machine-to-machine partnership that will allow vending machines to offer remote stock monitoring, location-based promotional messages and mobile payments.

Finally for now, our congratulations to Charles Dunstone and Dr Mike Short. Sir Charles of the Warehouse, as he’ll probably never be known, was awarded a knighthood in the Queen’s Birthday Honours List. Meanwhile Dr Short of Telefónica Europe, who’s also president of the Institution of Engineering & Technology and a supporter of many other mobile organisations, is to receive a CBE.

Start your week with a reminder of the latest mobile headlines. Simply register at TheFonecast.com by clicking the link at the top right-hand corner of our home page and we’ll send you this weekly news summary by email.

The Fonecast is sponsored by 51Degrees.mobi. More details about advertising and sponsorship opportunities are available on the About Us section of our website.
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Recent Podcasts

Trends, tablets and training with Faisal Sheikh from Fone Doctors

Podcast - 22nd June 2012

Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

Author: The Fonecast
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Microsoft makes tablets while Nokia makes cuts

Podcast - 20th June 2012

This week's mobile industry news podcast starts with two very different stories from Nokia and Microsoft: one is announcing closures, the other is expanding its manufacturing.

We also find time to talk about roaming tariffs, mobile money, intelligent vending machines and a handful of recent mobile-related acquisitions.

Author: The Fonecast
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Apple previews iOS6, Vodafone goes roaming and Xbox gets mobile

Podcast - 13th June 2012

In this week's mobile industry news podcast we're looking at Apple's new mobile operating system, Vodafone's money-saving European tariff and Microsoft's plans to expand the reach of its Xbox gaming console.

There's also talk about network sharing, legal battles, mobile apps, mobile payments and mobile retailing.

Author: The Fonecast
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Over The Air 2012

Podcast - 9th June 2012

James Rosewell reports from Over The Air 2012 in today's podcast.

The event, which took place on 1st and 2nd June 2012 at Bletchley Park, attracted around 600 mobile developers and designers to celebrate all things mobile.

Author: The Fonecast
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Podcast - 6th June 2012

We're taking a break from the current mobile industry news headlines this Diamond Jubilee week. In fact, we're celebrating our own anniversary because it's six years since we first started recording The Fonecast.

Listen to this week's podcast and we'll take you back to 2006, a year in which 'mobile music' meant ringtones, the Nokia N95 redefined 'smart' and we reported rumours of a new Apple 'iPod phone' being prepared by Foxconn.

Author: The Fonecast
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