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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Tuesday, December 9, 2014

Within three years, most users will turn to their tablet or smartphone for online activities

New predictions from Gartner show how we’re moving to 'mobile first'

New predictions from technology research company Gartner have shown how we’re increasingly relying on mobile technology.

It’s forecasting that by 2018, more than 50% of users worldwide will go to a tablet or smartphone first for all their online activities.

A similar trend is anticipated in businesses: by 2018, 40% of enterprises are expected to specify WiFi as the default connection for non-mobile devices, including desktop computers, printers and desk phones.

Van Baker, research vice president at Gartner, said “The use pattern that has emerged for nearly all consumers, based on device accessibility, is the smartphone first as a device that is carried when mobile, followed by the tablet that is used for longer sessions, with the PC increasingly reserved for more-complex tasks. This behavior will adapt to incorporate wearables as they become widely available for users. As voice, gesture and other modalities grow in popularity with consumers, and as content consumption tasks outweigh content creation tasks, this will further move users away from the PC.”

Smartphones are also expected to drop in price as feature phone sales give way to better-specified devices in developing markets. By 2018, Gartner has calculated that more than three-quarters of all global smartphone sales will come from developing countries - and by 2020, 75% of smartphone buyers will be paying less than $100 (£64) for a device.

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Recent Podcasts

Podcast - 15th June 2011

In this week's podcast we discuss Apple's legal settlement with Nokia, 4G plans for the UK, Everything Everywhere's new shops, HP's new tablet and the rest of the UK's industry news headlines.

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Podcast - 10th June 2011

Todd Levy of BloomWorlds.com talks to us about developing a family-friendly application store. He explains how he's trying to help 'Android parents' and their children - and why he's convinced there's room in the market for independent app stores.

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Podcast - 8th June 2011

Iain, James and Mark discuss Monday's big Apple announcements before talking about 4G LTE interference, Windows on tablets, Acer's problems, a new price comparison site and a mountain rescue that was helped by a cameraphone.

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Podcast - 3rd June 2011

Iain Graham and Mark Bridge discuss the recent report from the International Agency for Research on Cancer. The IARC has classified radiofrequency electromagnetic fields - 'mobile phone radiation' - as being possibly carcinogenic, so Iain and Mark find out what this means.

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Podcast - 1st June 2011

Iain, James and Mark discuss the week's top mobile news headlines, covering the UK's first 4G trial, Google's mobile payments, Symbian's plans, Ofcom's broadband study and some customer satisfaction research.

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