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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Saturday, March 31, 2012

RIM is still committed to the consumer market... like there was ever any doubt

Mark Bridge writes:

There are times I feel like turning my back on the mobile phone industry and joining a monastery. That’s probably not going to happen, given the monks’ tradition of not admitting wives. But yesterday was another of those frustrating occasions. Let me tell you why.

Poor old RIM. It’s been through a rough patch. In fact, it’s in a rough patch right now. BlackBerry sales haven’t been going as well as expected.

So what’s it going to do?

It’s planning “to refocus on the enterprise business”. That’s the phrase CEO Thorsten Heins used. He said the company can’t be all things to all people, so it’ll build on its strengths and go after targeted consumer segments. It’s likely to scale back its consumer-oriented value-added services business.

And it’s going to stop selling phones to consumers.

Oh, hang on, no. No, he didn’t say that.

So why did we end up with headlines reading BlackBerry firm quits consumer race and BlackBerry giving up on the consumer market, along with news stories asking “I've just agreed a 24-month contract. Will I be affected?”.

I can only guess. People being in a hurry to write a story, people looking for an online headline that’ll generate plenty of clicks, people not bothering to read the announcement or listen to what Mr Heins actually said...

...and perhaps RIM should have made things clearer. Anyway, it now has.

The company has issued a statement that says “To be really clear, we are fully committed to the consumer market. In fact, we are aggressively focusing on delivering a unique and compelling user experience to all of our customers to enhance the way people engage, produce content, and manage data via mobile computing.”

It goes on to say RIM will be focussing on parts of the consumer market where BlackBerry excels, commenting that it’s uniquely positioned to deliver a smartphone for personal and professional use.

Which is pretty much what it said in the first place.

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