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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Friday, December 5, 2014

Europe moves closer to launching in-car eCall emergency service in 2018

The European Parliament has moved closer to mandating the installation of an emergency call system in all new cars and smaller commercial vehicles. Earlier this week MEPs voted to require all new car models to have its eCall system installed from 31st March 2018. They’d originally hoped to mandate eCall from 2015.

eCall would use mobile phone technology and the current 112 (999) emergency telephone number to call the emergency services if a car is involved in a major accident. This would enable a faster response from rescue teams.

However, MEPs changed the draft law to increase data protection so that eCall-equipped vehicles cannot be tracked before an accident. In addition, the automatic call would include a restricted amount of information about the vehicle and would not be passed to third parties without the consent of the person concerned.

Olga Sehnalova, rapporteur for the parliament’s Internal Market Committee, said “Too many people die in accidents on Europe’s roads. The eCall system will help to improve road safety by enabling emergency services to locate and reach accident victims much faster. As a public service, eCall will be free of charge for all citizens, whatever car they drive and whatever its purchase price. The new rules will ensure that eCall works only as safety device. It will be illegal to use it to track a driver’s movements or to misuse location data, which must be sent only to the emergency services.”

Before this new agreement becomes law for car manufacturers, it needs to be formally approved by all EU member states and then the entire European Parliament next year. It doesn’t apply to other vehicles, including buses, coaches or trucks; these would need a separate law.

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Recent Podcasts

The week's biggest mobile industry news stories, from flying smartphones to falling profits

Podcast - 9th July 2014

We have a varied collection of mobile industry news stories in this week's podcast, including new rules affecting airline passengers with smartphones.

We also talk about BlackBerry giving up its European research centre, Vodafone installing fibre-optic broadband, Samsung's profits, spending on mobile advertising, M2M adoption and WiFi on trains.

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Talking about smartwatches, smartphones, roaming charges and customer complaints

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A week of mobile news, including a US launch for the Amazon Fire smartphone and a UK launch for Google Glass

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This week's podcast covers the launch of the first Amazon smartphone and the introduction of Google Glass to the UK.

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A week of mobile news: 5G technology, takeovers, tablets, tax and trackers

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Mobile industry news... including new smartphones, new tablets and a new satellite broadband service

Podcast - 11th June 2014

This week's podcast begins with Ofcom's plans to cut the wholesale cost of inter-network mobile phone calls. But what benefit will consumers see?

Iain, James and Mark then move on to discuss luxury smartphones, a new handset on the high street, mobile broadband for aircraft passengers, government monitoring, the growth of smartphones - and 4G-equipped donkeys.

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