Latest Podcast



Featured Articles

Tuesday, December 18, 2012

Ofcom publishes its latest UK mobile phone complaints research

Most complaints received about T-Mobile, least complaints about O2

Ofcom has published its latest complaints data, revealing the major telecoms and pay TV providers that it receives the most complaints about. This report only includes complaints that have been made directly to Ofcom, so it differs from the recent customer service survey that contacted consumers and asked for their feedback.

The quarterly report, which covers July to September 2012, is the regulator’s seventh such publication. As with the previous report, complaints about mobile phone services are now being classified as ‘pay monthly’ and ‘pay as you go’ (pre-pay) customers - and the number of ‘pay as you go’ complaints is currently too low to be statistically valid.

Ofcom received the most ‘pay monthly’ mobile phone complaints from T-Mobile customers during the period - 0.17 complaints per 1,000 customers - while O2 was the least complained about mobile provider with 0.05 complaints per 1,000 customers. Overall, T-Mobile, Three UK, Orange and Vodafone all generated an above-average level of complaints.

TalkTalk generated the most landline complaints during the quarter, the most fixed-line broadband complaints came from Orange customers and Ofcom received the most pay TV complaints about BT Vision.

[Report]

Pay monthly mobile phone complaints per 1,000 customers

Pay monthly mobile phone complaints per 1,000 customers

Print
Author: The Fonecast
2 Comments
Rate this article:
No rating

Categories: Networks and operators, NewsNumber of views: 16811

Tags: o2 uk t-mobile ofcom customer service

2 comments on article "Ofcom publishes its latest UK mobile phone complaints research"

0
0
Avatar image

business phone providers

2/13/2013 12:23 PM

This post was very nicely written and it also contains many useful facts i enjoyed your way of writing this post thanks you have made it very easy for me to understand.


0
0
Avatar image

rayan

4/13/2013 7:03 PM

Have a complaint? Don't know how to complain or where to complain?

No worry, I'd love to suggest you one of the best way to get resolve your issues with the company. You should use iRateiSlate and file your complaint online. Its very easy and beneficial. I'm sure it helps you a lot.

Good luck!!

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Opinion Articles

How AI technology is transforming the smartphone experience

How AI technology is transforming the smartphone experience

From improved performance to personalized recommendations, AI is enhancing the functionality and usability of smartphones for users

By incorporating advanced algorithms and machine learning capabilities, AI can help to optimize a smartphone's performance, providing users with a faster, more efficient and user-friendly experience.
Author: The Fonecast
0 Comments
Article rating: No rating
Whatever happened to all my tech?

Whatever happened to all my tech?

Mark Bridge revisits his mobile technology reviews

Mark Bridge writes:

I've been taking a look back at the devices I've written about during the past few years. Some are still faithful companions, others... well, let's just say my faith was misplaced.
Author: The Fonecast
0 Comments
Article rating: No rating

Predictions for 2016: Network Function Virtualisation, 4G throttling and video calling

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Author: The Fonecast
0 Comments
Article rating: No rating
Kapture review: the audio-recording wristband

Kapture review: the audio-recording wristband

A 'recording watch' that links to your smartphone

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

Author: The Fonecast
4 Comments
Article rating: 4.0
Making mobile websites work better

Making mobile websites work better

Device detection and responsive design explained

Mark Bridge writes:

James Rosewell shows me a colourful roll of paper that's the width of an iPhone but well over three metres long. When I look closer, I can see it's a printed copy of the Wall Street Journal's mobile website. That's a lot of scrolling to do... and a pretty unfriendly user experience for anyone reading the news online. Why does it work so badly?

Author: The Fonecast
1 Comments
Article rating: 4.0
RSS
12345678910Last

Recent Podcasts

Podcast - 2nd February 2011

As well as reporting on the latest mobile industry headlines - from mobile money to free WiFi - this week's edition of The Fonecast includes a conversation with Jonas Vig, CEO of mobile video service Bambuser.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 28th January 2011

Listen to an extended podcast of our conversation with Heather Taylor, Social Media and PR Manager at UK virtual mobile network giffgaff.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 26th January 2011

In this week's podcast we're taking our regular look at the latest mobile industry news, from changes at Google to criticism of Three UK. There's also an interview with Heather Taylor from giffgaff, who explains more about the network's business philosophy.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 19th January 2011

Iain, James and Mark look at T-Mobile's data u-turn and a collection of new services from O2, Orange and first direct. There's also an interview with Dave Golding about the new Cellebrite Touch device designed to help dealers, retailers and network operators.
Author: The Fonecast
0 Comments
Article rating: No rating

Podcast - 12th January 2011

In this week's podcast we talk to Robin Kent from Adax Europe about the challenges facing networks as more and more mobile data is being used by customers. And there's our regular look at all the top stories, including last week's CES trade show.

Author: The Fonecast
0 Comments
Article rating: No rating
RSS
First5758596062646566Last

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«October 2024»
MonTueWedThuFriSatSun
30123456
78910111213
14151617181920
21222324252627
28293031123
45678910

Archive

Terms Of Use | Privacy Statement