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Ofcom says mobile contracts should ditch inflation-related price rises

Ofcom says mobile contracts should ditch inflation-related price rises

UK telecoms regulator Ofcom wants to ban inflation-related rises in phone and broadband contracts. Instead, it says any potential mid-contract price rises should be set out in pounds and pence.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Tuesday, November 1, 2016

Vodafone fined £4.6 million by Ofcom

UK communications regulator Ofcom is fining Vodafone £4,625,000 for mis-selling, inaccurate billing and poor complaints handling.

This penalty is the result of two separate Ofcom investigations. One found that around 10,000 ‘pay as you go’ customers didn’t receive their credit after Vodafone upgraded its billing system. Ofcom said this problem was exacerbated because Vodafone didn’t react quickly enough to the issue. The second investigation found flaws in Vodafone’s complaint handling process.

£3,700,000 of the penalty was for taking customers’ money without providing a service and £925,000 for the complaint-handling flaws. The money will be passed on to HM Treasury.

All affected customers have been reimbursed except for 30 who couldn’t be traced. The average refund per customer was £14.35.

Lindsey Fussell, Ofcom’s Consumer Group Director, said “Vodafone’s failings were serious and unacceptable, and these fines send a clear warning to all telecoms companies. Phone services are a vital part of people’s lives, and we expect all customers to be treated fairly and in good faith. We will not hesitate to investigate and fine those who break the rules.”

In a statement, Vodafone said “we deeply regret these system and process failures” and offered “our profound apologies to anyone affected by these errors”. It described the issue as a consequence of errors when moving more than 28.5 million customer accounts to a new IT system.

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