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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Friday, May 11, 2012

Is Facebook killing SMS?

Mark Bridge writes:

Facebook is killing off SMS traffic and SMS revenue for mobile networks, according to a new research note from Strand Consult. It says the ‘golden days’ of messaging growth are over as consumers increasingly use Facebook to keep in touch.

With over 800 million people around the world using Facebook - and more than half of this number accessing Facebook on their mobile phones - it’s thought that Facebook already sees more minutes of mobile traffic than the biggest mobile operators. Strand Consult says it’s Facebook, not ‘market players’ like Google, Skype, Twitter and MSN, that is really important to the mobile industry.

So what’s going to replace SMS revenue for network operators?

The answer, according to Strand Consult, is... SMS. It suggests that offering a flat-rate SMS bundle for a fixed fee results in consumers continuing to send text messages without worrying about the cost. The messages still get paid for, yet the customer doesn’t worry about the price of each message.

Will we see the end of individually-priced text messages across all tariffs - or will network operators look to SMS alternatives, such as Telefonica’s TU Me and the GSMA’s joyn?

Is the SMS cash cow really going to be killed by Facebook?

In this week’s special podcast feature we’re talking to Geoff Love of Esendex about the business use of SMS messaging. You can listen to the interview via the built-in audio player on our website, on iTunes or by downloading the MP3 file.
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Recent Podcasts

Podcast - 11th June 2010

Ben Whitaker of Masabi talks about mobile ticketing, including his company's recent partnership with thetrainline.com that'll enable almost any mobile phone user to buy train tickets when they're on the move. (An extended version of the interview from Wednesday's podcast).
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Podcast - 9th June 2010

Apple announces the iPhone 4, Iridium prepares 72 new satellites and Orange reveals a phone charger powered by hot feet. In addition there's a conversation with Ben Whitaker of Masabi about his company's plans to introduce rail tickets on mobile phones across the UK.

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Podcast - 2nd June 2010

HipLogic CEO Mark Anderson talks about his company's information and entertainment application, which is being preloaded onto mobile phones at The Carphone Warehouse. And, as usual, there's a look at all the week's other major mobile industry headlines.

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Podcast - 26th May 2010

Iain, James and Mark discuss the week's headlines, from the Nokia/Yahoo! partnership and Google's AdMob approval to one-sided phone calls. There's also an interview with Andrew Grieve and Paul Erickson from fSONA; a company that offers 'optical wireless' technology to relieve network capacity problems.

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Podcast - 19th May 2010

This week's podcast is dominated by the results from the Interphone 'brain cancer' mobile phone research, although there's also time for Iain, James and Mark to talk about Google, Bluechipworld, Vodafone MVNOs, giffgaff, 3D mobile video, HTC's legal action and houses without fixed-line phones.

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