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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Monday, December 10, 2012

Last week at The Fonecast: 10th December 2012

From Christmas SMS to customer service

Mark Bridge writes:

We started last week with a 20th birthday party for the SMS text message, which was first used as an alternative Christmas card by Neil Papworth in 1992. Since then, mobile data has been transformed from the familiar dit-dit-dit dah-dah dit-dit-dit of Nokia phones to non-stop internet connectivity on smart devices.

Also transformed is Nokia itself, no longer an industry leader in terms of sales volumes. It’s just launched its third Windows Phone 8 device and has boosted its bank account by leasing its headquarters building rather than owning it.

Sticking with mobile data, a new partnership between France Telecom and mobile security company Lookout will see anti-virus software preloaded on some Android devices sold by EE, Orange and T-Mobile in the UK. And a new app from Kickvox promises a mobile search experience that’s specifically designed for smartphones.

Still on the subject of ‘new’, two more virtual networks are launching in the UK. Talk Home and White Mobile are both associated with ‘calling card’ companies – and both MVNOs are the first to launch on the rebranded EE network, albeit only on 3G.

However, it’s not been a week of entirely good news. News Corporation has decided to stop publishing its American iPad newspaper, The Daily, with the last edition appearing on Friday 15th. Juniper Research has lowered its estimates for NFC growth in North America and Western Europe, blaming the NFC-free iPhone 5 for reducing the confidence of brands and retailers.

Perhaps most disappointing is Ofcom’s customer service survey, which revealed that dissatisfaction levels amongst UK mobile users had increased in the last three years. However, to end on a positive note, it’s worth pointing out that mobile subscribers are still happier than fixed-line phone and fixed-line broadband customers.

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