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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Sunday, December 12, 2010

Universal mobile phone chargers are on their way to Europe

Last year the European Commission encouraged mobile manufacturers to agree on a universal charger for mobile phones. The move - which was supported by the GSMA, the ITU, the CTIA and a number of manufacturers - saw the micro-USB format chosen. The first compatible devices are now expected in Europe early next year. This ‘universal’ option won’t be available with every device but will be standard on all new mobiles that are fitted with a mini-USB socket for data transfer to a PC.

The EU has produced a short documentary film – with contributions from Nokia’s Peter Harrison and Emilien Gasc from standardisation watchdog ANEC – giving its perspective on how the scheme will work and the benefits it could bring. It’s currently estimated that 51,000 tonnes of redundant chargers are generated each year.

[Video © European Union, 2010]

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Recent Podcasts

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This week, Jason Rigby of WhiteQube explains how transparency benefits his sales staff and his customers. Plus the team takes its usual look at mobile industry headlines, from Nokia's new laptop to the World Mobile Phone Throwing Championships.

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Podcast - 21st August 2009

In this special podcast, Steve Townend talks about new mobile banking and online shopping service MoBank. He discusses mobile payment security, free banking, retail partners... and his plans to change the way the entire banking industry works.

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Podcast - 19th August 2009

This week Steve Townend joins us to talk about MoBank, the new mobile banking and online shopping service. Plus there's our regular look at the week's mobile industry headlines.

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Podcast - 12th August 2009

This week's news headlines include another iPhone rumour, falling ringtone sales, online mobile purchases and the MiFi from 3 UK. We also have time for a chat with a mobile mystery shopper.

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Podcast - 5th August 2009

No phone from Microsoft, SMS bugs, Telefonica's results, Android mobiles from Motorola and more are all covered in the news plus we talk to a real customer about their recent Apple iPhone 3GS purchase.

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