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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Thursday, April 22, 2010

The iPhone and its data are still uneasy bedfellows

Mark Bridge writes:

Being an optimistic cynic isn’t easy. But, hey, I do my best.

Which is why I smiled benignly when I heard this week that WiFi provider The Cloud was offering a free app to O2 iPhone users. It's a simple tool called FastConnect and it'll make it easy for those O2 customers to find free WiFi access via hotspots powered by (you guessed it!) The Cloud.

FastConnect's features include a directory and automatic connection to all The Cloud's WiFi hotspots.

Lovely.

Except... hang on a mo... O2 UK iPhone customers already get free WiFi from The Cloud. And the iPhone is famously easy to use. So why has The Cloud bothered to create this app?

Here's what Steve Nicholson, The Cloud's CEO, has to say.

“We strongly suspect only a fraction of O2 iPhone customers are aware of this free service and would consequently encourage them to download the app from the app store to get quick and free access to our network.”

A-ha. So most of O2's iPhone users – either through accident or design – don't care about their free WiFi. Yet they're still going online. And that means they're probably hammering O2's data service. Not a good thing, as O2 has already admitted.

Which brings me to today's puzzle. Now, you might think that each O2 customer who didn't use free WiFi was good news for The Cloud. Unused capacity is money saved, right?  Which would mean The Cloud had little incentive to encourage uptake of the free offer. Yet here's 'WiFi made simple', with CEO Steve promoting WiFi as “the only solution in delivering an acceptable service” for mobile video and even daring to knock his mobile network mates by suggesting “that traditional cellular networks will struggle to deliver acceptable quality”.

So... whose idea was this app?  O2, I'm just asking...

 

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