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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Thursday, August 4, 2011

Over a quarter of UK adults now own a smartphone, says Ofcom

New research from Ofcom shows that 27% of adults (and 47% of teenagers) now own a smartphone. Most of these people have acquired their device in the last 12 months.

Ofcom’s Communications Market Report also reveals that smartphone users make more calls and send more texts than regular mobile users, with 81% of smartphone users making calls every day compared with 53% of ‘regular phone’ users.

Applications have been downloaded by 47% of adult smartphone users, although just 25% of them have paid for an app. Games and music were the most popular paid-for apps amongst adults and teenagers. 28% of UK adults said they’d accessed the internet on their mobile.

Overall, 91% of people own own a mobile phone - up from 36% in 2000 - and one in seven households are now mobile-only. The number of mobile call ‘voice minutes’ has grown by 250% during the last ten years to 125 billion minutes per year, while the number of text messages sent has increased by 2000% to 129 billion per year.

James Thickett, Ofcom’s Director of Research, said “Ofcom’s 2011 Communications Market Report shows the influence that communications technology now has on our daily lives, and on the way we behave and communicate with each other. Our research into the use of smartphones, in particular, reveals how quickly people become reliant on new technology, to the point of feeling ‘addicted’.”

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